Legal Intake Specialist

Job Description

Job Description

Location: Seattle, WA (On-Site)

Compensation: $22.00–$25.00/hour DOE

Schedule Options (Full-Time):

• Monday–Friday, 8:00 AM–4:00 PM
• Thursday–Friday, 1:00 PM–9:00 PM, Saturday–Sunday, 12:00 PM–8:00 PM, Monday, 1:00 PM–9:00 PM

Candidates must be open to either schedule based on business needs.

About the Role:

Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for individuals seeking legal help after an injury.

This role is highly phone-focused. Successful candidates typically come from legal intake, call centers, contact centers, medical scheduling, admissions, collections, customer support, or other high-volume inbound and outbound calling environments.

You will speak with potential clients, gather critical case information, document conversations accurately, and help guide clients through the intake process with professionalism, urgency, and empathy.

Responsibilities:

• Answer inbound calls from potential clients seeking legal assistance
• Conduct outbound follow-up calls to gather information and move cases forward
• Accurately document conversations and case details within the firm's intake system
• Review missed calls and promptly follow up with potential clients
• Communicate with clients through phone, text, and email
• Send intake documents and agreements as needed
• Identify urgent or high-priority cases and escalate appropriately
• Maintain detailed notes and organized records
• Track lead progress and ensure timely follow-up
• Collaborate with attorneys, intake leadership, and support staff
• Follow established intake procedures and documentation standards
  

Qualifications:

Required:

• Minimum 1 year of experience in a high-volume phone-based role
• Experience handling a large volume of inbound and outbound calls
• Strong communication and active listening skills
• Ability to build rapport quickly and professionally over the phone
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable learning and using multiple software systems
  

Preferred:

• Legal intake experience
• Personal injury experience
• Law firm experience
• Medical scheduling, admissions, collections, or call center experience
  

What Success Looks Like:

Successful Intake Specialists are responsive, empathetic, organized, and confident on the phone. They can manage multiple conversations throughout the day while accurately documenting information and providing an exceptional client experience.

Performance in this role is measured by responsiveness, quality of client interactions, accuracy of documentation, and successful conversion of qualified leads into retained clients.

Benefits:

• Medical Insurance
• Paid Time Off
• 401(k)
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
  

About Dubin Law Group:

Dubin Law Group is a growing personal injury law firm committed to providing exceptional client service during some of the most difficult moments in our clients' lives. Our intake team plays a critical role in creating a positive first impression and helping potential clients get the support they need.