Insurance Customer Service Representative

Job Description

Job Description

We’re looking for a personable, enthusiastic insurance account manager to help take our agency to the next level. Our ideal candidate is a motivated team player who has the ability to stay focused in a fast-paced work environment. You will manage client communications, nurture important relationships, and keep track of policy details and documentation in a secure system. This is a critical role on our team with a strong focus on client services to foster ongoing sales and renewals. We will provide industry-specific training for the right candidate who demonstrates a dedication to excellence. Sounds like a job you’ll love? Apply now!

$42,500 yearly

• Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding
• Consult with clients to help process quotes and issue renewals or any updates needed to current policies
• Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
• Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy
• Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage

• Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered
• Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided
• Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
• Must have very strong follow up, written and verbal communication skills and problem-solving skills
• Must have active insurance license in your state or must be willing to get licensed in 90 days

Jason Templeton State Farm will strive daily to provide customer service above and beyond our customers' expectations. We create an ongoing and lasting relationship with our customers. We focus on Car Insurance, Home Insurance, Life Insurance, Business Insurance, Condo Insurance, Renters Insurance, Health Insurance, and more throughout the Carrollton, GA area. Our team will meet our customers' financial needs while at the same time helping our customers reach their goals and dreams. We are here to help you stay protected.