Business Development Specialist

Marketing Representative

SERVPRO of Wilmington (Team Mehan/Brown) is looking to hire! In search for someone who loves to work with people and provide services that helps people when bad situations turn into disasters. Someone who enjoys building relationships, expanding their network, running/planning/attending events. Marketing Representatives are tasked with building relationships within our community. Representatives are to work with influence centers, helping organizations plan for disaster and being involved in the community through service, networking, and events. The opportunities to work with and on social media and technology are plentiful. This job will give you a creative and customizable job schedule backed with a outlined job roles and responsibility. You'll work a traditional Monday - Friday schedule most weeks, but will be expected to attend professional events (e.g. golf tournaments, Fundraiser, etc.) and assist with pursuing leads after hours as necessary.

Services We Provide at Servpro Wilmington: Fire Damage Restoration, Water Damage Restoration, Mold Remediation, Odor Control, Biohazard and Trauma Crime Scene Cleaning, Duct Cleaning, General Cleaning, Reconstruction.

Primary Responsibilities:

• Bring in work for commercial and residential buildings damaged by water, fire, mold, biohazard, emergency or reconstruction
• Lead marketing initiatives, come up with ideas to drive attention or engagement online or in the community
• Make sales by building relationships with business prospects in the Insurance Industry. You will focus on strengthening our presence with Insurance Agents and Insurance companies.
• Understand the competitive advantages of using SERVPRO and gain the ability to effectively educate clients and customers about brand benefits
• Prepare a business development plan based on past performance and franchise growth objectives to meet and/or exceed planned revenue and activities goals for the business development team
• Build, maintain, and strengthen client relationships with contacts in our sales territory and seek to develop new prospects and leads to ensure revenue growth by developing long-standing business relationships.
• Complete annual marketing needs assessment, including planning the number of CE classes, lunch-and-learns, scheduling the budget, hosting and attending community events, attend professional organizations, active presence at local and regional associations, attend trade show events, maintaining assigned databases, and developing action plans for business decision make
• Develop marketing initiatives and budget to create an annual marketing plan
• Executing sales routes with clear objectives and documenting your progress
• Pursuing leads after hours when disaster strikes to offer relief and assistance
• Completing Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
• Monitoring and follow up on all assigned jobs, ensuring customer needs are met
• Provide marketing and sales referral source and follow-up
• Provide brand and marketing coordination, including advertisement placement and tracking
• Maintain key account target list and provide research
• Coordinate with our remote vendor for newsletters and e-blast coordination
• Compile and maintain decision-maker information and identify "Target 25" (Top 25 prospects to develop into clients)
• "Hunting" = Researching, and identifying qualified prospects.
• "Farming" = Maintaining assigned contact lists and detailed records in our CRM
• Additional tasks as directed by the Director of Sales Operations.
• Work with and find COI's (Center of Influence) = Insurance Adjusters, Insurance Agents, Property Managers, Plumbers, etc. to name a few.

Position Preferred Requirements (RIGHT PERSON IS TRAINABLE):

• Driver's license
• Customer service, interpersonal skills, presentation, Excellent communication written and verbal skills, sales driven personality, follow-through, independence, Excellent organization skills and strong attention to detail
• Bachelor's degree in marketing or business or equivalent experience preferred
• Strong process and results driven attitude
• Experience in the cleaning, restoration, or insurance industry is preferred
• Proven sales experience -preferably in restoration (fire, water) and or Insurance business--huge plus!!
• Outside sales experience
• High-energy approach to relationship building
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Proven Marketing/sales experience -preferably in restoration (fire, water) and or Insurance business--huge plus!!
• Prior experience with the Insurance, Property management, Real Estate and or Hotel/Hospitality Industry

Ability to successfully complete a Servpro required background check and drug screen subject to applicable law. SERVPRO Team Mehan/Brown offers:

• Career Progression
• Professional Development
• Health Insurance - Medical, Dental, Vision (Multiple Plans!)
• 401K Benefits + Matching
• Vehicle/Fuel Allowance
• Base Salary with High Commission Potential!!
• Bonus/Gifts
• PTO policy
• Training & Development

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. Compensation: $40,000.00 per year