Pre-Sales Associate

Job Description

Job Description

Description:

This posting is for the availability during the following:

• Monday through Friday: Shifts may be scheduled between 5:00 AM and 12:00 PM
• Saturday & Sunday: Shifts may be scheduled between 6:00 AM and 7:00 PM

Please note that while your shifts will fall within these timeframes, you will not be scheduled to work all the hours listed. Exact schedules will vary based on business needs.

About SWTHZ

SweatHouz is the fastest growing recovery franchise business globally. With 38 open locations and nearly 400 licenses sold, SWTHZ is focused on accelerating the worlds adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge! Join one of our locations as a sales associate, and help us with our local and national expansion!

Job Summary

This is not a JOB. This is an opportunity, a lifestyle, a vital role! As the Member Experience Associate at SWTHZ, your success will be measured by a combination of sales achievements and client satisfaction metrics! You will be at the forefront of our mission to transform lives. You will ensure that every member has an exceptional and personalized experience from the moment they walk through the doors. This position blends sales, customer service, and operational tasks, making it perfect for someone who is passionate about health, wellness, and client satisfaction.

Essential Duties & Responsibilities

Guest (Intro) Experience and New Membership Enrollment (40% of role)

• Assist with planning, setup, and execution of pop-up cold plunge events, ensuring smooth operations and a positive guest experience.
• Many events will require early morning shifts , as they often coincide with the operating hours of local boutique gyms. Flexibility in availability is crucial during this phase. Note : More typical hours will be available once the studio is open and this role transitions to an in-studio focus.
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability

Prospecting and Lead Generation (40% of role)

• Responsible for effectively setting appointments for all leads and potential new business
• Communicates and promotes marketing campaigns to leads and members
• Manages and follows up on leads/new business using company software (including Axel and MindBody)
• Executes daily plan for successful lead management and selling activities

Member Experience (20% of role)

• Partners with Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintains name relationships with members and serves as a resource for their questions or concerns.
• Provides a clean, friendly, well-maintained studio to members and guests.

How your impact and success is measured:

• Member satisfaction & retention
• Sales performance
• Operational efficiency
• Engagement & Initiative
• Professional Development (achieving these metrics successfully will open growth opportunities for management)

Minimum Educational Level / Certification

• High School Diploma or GED required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training required
• Specialized credentials in fitness/health/wellness preferred

Minimum Work Experience and Qualifications

• 1+ years of experience in a sales environment
• Experience with relationship-based selling, building value and overcoming objections

Physical Demands / Environmental Conditions

• Must be able to lift 50lbs
• Physical efforts required for daily duties including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking

Non-Job Competencies

These are traits found in any good human being and should not be the only lens through which you assess talent in this role or any role.

• Inquisitive: Eager to learn and understand, observant; interested in others
• Attentive: Mindful, observant, empathetic, considerate of others
• Dependable: Consistent, flexible, true to their word, can be relied upon by others
• Enthusiastic: Engaged, positive, eager to be of service
• Performance-Minded: Strives for excel and better abilities; delivers result at the highest level
• Genuine: Fully authentic, sincere, and open-minded; shows up as who they are
• Energy: Strong endurance; self motivated; faces challenges head on
• Honest: Demonstrates high integrity, conscientious , truthful; stands up for their beliefs