Customer Service Representative

Job Description

Job Description

Description:

The customer service representative is a client-only facing role whose duties include scheduling medication pick-up, interacting directly and indirectly with clients regarding their pets' medications, issuing invoices, and receiving payments. Customer Service Representatives are required to inform the manager of any escalations that may arise, clarifying payment options and processing payments.

Ideal Candidate:

• Seeking a position with short-term advancement opportunities
• Strong communication skills
• Is a self-starter demonstrating high initiative
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Handling difficult clients/situations and escalating to management when appropriate
• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls
• Processing payments
• Relaying prescription information to clients as directed by the pharmacist or pharmacy technician
• Maintain and update client records and patient information
• Assist with administrative tasks, such as filing, data entry, and inventory management
• Address and resolve client concerns or issues promptly and courteously
• Maintaining and promoting a clean/organized work environment
• Other duties as assigned

Requirements:

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and multitasking abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Minimum of one year previous administrative experience, preferably within a veterinary or healthcare setting
• High school diploma or GED
• Familiarity with veterinary software is advantageous

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.