Senior Director of Networking, Customer Experience Business Ops - Transformation

Requirements 15+ years of progressive leadership experience in business strategy, transformation, consulting, corporate development, business operations, or general management within a global technology or services organization. Proven track record of leading large-scale transformation programs that delivered measurable business, operational, financial, and organizational outcomes. Experience developing and executing multi-year business strategies, operating plans, and organizational transformation roadmaps. Strong financial and business acumen, including investment analysis, resource allocation, business case development, forecasting, and performance management. Demonstrated success partnering with executive leadership teams to drive strategic decisions, organizational alignment, and operational execution. Expertise in organizational change management, employee experience, workforce transformation, and leadership effectiveness. Exceptional executive communication skills with experience preparing executive presentations, board-level materials, and strategic communications. Strong problem-solving, analytical, and strategic thinking capabilities with the ability to convert insights into business action. Proven ability to influence senior leaders, drive accountability, and deliver results in highly matrixed global organizations. Background in services, customer success, customer experience, or networking preferred. Core Competencies Demonstrates extensive leadership in business strategy and transformation, with a strong focus on developing data-driven business cases and financial models to support executive decision-making. Proven ability to lead cross-functional initiatives that enhance operational efficiency and drive revenue growth in a global technology or services environment. Highest-signal resume keywords Business Strategy Development Organizational Change Management Financial Analysis and Forecasting Executive Communication Cross-Functional Leadership ATS Optimization Keywords Hard Skills Business Case Development Performance Management Investment Analysis Resource Allocation Strategic Planning Operational Execution Data-Driven Decision Making Risk Management Transformation Roadmap Development Customer Retention Strategies Soft Skills Problem-Solving Analytical Thinking Strategic Thinking Influencing Skills Team Leadership Industry Keywords Customer Experience Workforce Transformation Executive Governance Global Technology Services Industry #J-18808-Ljbffr Jobtailor