Supervisor

Housekeeping Supervisor

Assist housekeeping manager/executive housekeeping in daily operations, maintaining overall cleanliness of the hotel, including guest rooms and public area. Ensure guests are satisfied with cleanliness of room, respond to guest needs, ensure safety and security of rooms, maintain inventories and cost control, selecting, training, maintaining, and managing a skilled team. Establish a friendly atmosphere of superior guest service and product quality.

Responsibility/Duties

• Ensure proper scheduling daily for operational needs
• Maintain brand standards for both guest rooms and public areas, inspecting them to ensure all standards are met
• Train staff in all aspects of housekeeping, including guest service
• Check all VIP arrival rooms, ready prior to 3pm
• Check employee time punches
• Coach and counsel Housekeeping Team to meet expectations/ Document employees
• Inspections of rooms and guest areas
• Communicate with Executive Housekeeping Manager and Executive Housekeeping Assistant.
• Ensure all employees have all supplies needed to complete tasks
• Interview prospective employees
• Run pre-shift meetings, communicating daily events to staff

Work Product

• Daily check list
• Daily recap emails
• Payroll recaps
• Scheduling
• Inspection sheets
• Guest surveys
• Documentation
• HR reports (accident reports, etc.) as needed
• Training sign off sheets as needed

Performance Measurement

• Attendance
• Guest satisfaction surveys
• Incentives
• Hotel manager satisfaction
• Scheduling to decrease/stop overtime
• Training sheets

Qualifications

• High School Diploma
• 2 years' experience in hotel industry
• Computer proficient (Microsoft office, time keeping systems)
• Bi-lingual
• Ability to work flexible schedule, including holidays and weekends
• Ability to multi-task
• Attention to detail
• Good attitude
• Ability to stand, walk, bend, and use stairs throughout duration of shift

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Sertvice Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io.