Claims Specialist

Job Description:

POSITION SUMMARY

The Claims Specialist supports the day-to-day administration of the company’s claims processes, including workers’ compensation, general liability, auto liability, property, equipment, and other insured or self-insured claims. This role assists with claim intake, documentation, tracking, reporting, and follow-up, and coordinates with Legal, HR, Safety, Operations, insurance carriers, brokers, third-party administrators, medical providers, and other internal and external partners. The position requires strong organizational skills, attention to detail, confidentiality, and professional communication to ensure timely claim handling, accurate records, and compliance with company procedures and insurance requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support claim intake, reporting, documentation, tracking, and follow-up for workers’ compensation, general liability, auto liability, property, equipment, and other assigned claims.

• Serve as an internal point of contact for employees, supervisors, field leaders, HR, Safety, Operations, and Legal regarding assigned claim matters.

• Coordinate with insurance carriers, brokers, third-party administrators, medical providers, vendors, and other external partners as directed.

• Collect, review, organize, and maintain claim information, incident reports, medical restrictions, correspondence, and related records.

• Assist with workers’ compensation administration, restricted duty documentation, return-to-work communication, and related claim follow-up in partnership with HR, Safety, Operations, and Legal.

• Prepare claim summaries, status updates, loss reports, and other internal reporting materials as requested.

• Assist with incident documentation, safety reporting, and related compliance activities in partnership with Safety and HR.

• Help track claim activity, loss data, incident trends, open items, and follow-up actions to support reporting and process improvement.

• Maintain confidentiality and secure handling of employee medical information, claim records, legal communications, and other sensitive business information, limiting access to those with a legitimate business need.

• Perform other related duties, projects, and responsibilities as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Associate degree in business administration, human resources, risk management, safety, legal studies, or a related field preferred; equivalent education, training, or experience may be considered.
• One to two years of experience in claims administration, insurance support, workers’ compensation, risk management, safety, legal support, human resources, or a related administrative role preferred.
• Basic understanding of claims administration, insurance processes, workers’ compensation, claim documentation, certificates of insurance, and related recordkeeping.
• Ability to review, organize, and summarize claim reports, incident documentation, correspondence, medical restrictions, and related records, with attention to detail.
• Strong organizational, follow-up, customer service, and written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Effective verbal and written communication skills, including the ability to communicate clearly and professionally with employees, field leaders, insurance representatives, brokers, medical providers, vendors, and other external parties.
• Maintain confidentiality and exercise appropriate discretion when handling Company, employee, customer, claim, medical, legal, and other sensitive information relevant to the position.
• Must be able to handle sensitive matters with professionalism, discretion, and sound judgment.
• Adhere to Company policies, procedures, safety requirements, and work rules.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience using claims management systems, HRIS platforms, safety systems, document management tools, or data tracking/reporting tools preferred.

• Experience in construction, heavy civil, utilities, or field-based operations, or in a similar environment, is preferred but not required.

• Interest in developing knowledge of insurance, risk management, safety, workers’ compensation, or claims administration is preferred.

OTHER:

• Maintaining regular, reliable attendance during scheduled work hours is required.

• Occasional overtime, early start times, extended hours, or schedule adjustments may be required to meet business needs.

PHYSICAL DEMANDS:

The physical demands described are representative of those required to successfully perform the essential functions of this job. The Company will provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship. While performing the duties of this job, the employee frequently communicates with employees, leaders, insurance representatives, medical providers, vendors, and other external parties and must be able to exchange accurate information. Additional functions include sitting or standing in a stationary position for extended periods of time; using a computer or laptop in an office environment with natural and/or fluorescent lighting; navigating between office building floors; attending occasional off-site meetings, jobsites, or company locations; and occasionally lifting and carrying office materials, files, or similar items.

WORK ENVIRONMENT:

The described work environment characteristics are representative of those the employee may encounter while performing the essential functions of this job. The role is generally performed in an office environment. Occasional travel to jobsites or company locations may be required to support claim follow-up, incident documentation, meetings, or related business needs. During jobsite visits, the employee may encounter variable work environments outside a typical office setting, including uneven terrain, moving machinery, odors, dust, pressurized equipment, electrical hazards, loud noise, environmental conditions, and variable weather, including rain, snow, wind, cold, and heat.

Additional Job Description:

Base Compensation: $27 - $33 hour

The base salary range may vary depending on geographic location, applicant skills, and prior relevant experience.

We offer our full-time employees a comprehensive benefits package that includes medical, dental, and vision plans, life insurance, disability coverage, retirement plans with matching contributions, and generous paid time off. Additionally, we provide profit sharing, tuition reimbursement, and an employee assistance program.

Who Are We?
Veit is one of the country’s leading specialty contractors, with nearly a century of experience and the best people in the industry. We specialize in foundations, earthwork, utilities, marine services, industrial cleaning, cured‑in‑place pipelining, and waste disposal. We pride ourselves on our relentless pursuit to push the construction industry forward and deliver for our customers. Our modern fleet of iron, diverse expertise, and unmatched determination allow us to successfully tackle some of the largest and most complex projects across every sector while also living out our values every day. Our company culture is one where everyone pitches in to get the job done, regardless of job title or seniority. We do everything we can to maintain an atmosphere where family comes first. We want every one of our employees to look forward to each day at work and make it home safe and happy at the end of the day.

Never settle, dig deeper

Our Core Values

• Deliberately Safe We believe all safety incidents are avoidable when everyone operates with a deliberate mindset. We are deliberately proactive and thorough in training and job planning. We are deliberately safe in our everyday operations and decision-making.

• Build with Intention We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until we’re proud to put the Veit name on it.

• Leaders Dig First Egos have no place at Veit. We expect everyone on our team to dig in with a leadership mentality. That means being willing to jump in, take ownership, and get mud on our boots — especially when times get challenging.

• Real Relationships Like our work, we approach relationships authentically, with a long-term mindset. Whether you’re a client partner, vendor, or team member, we make an effort to build a more meaningful connection with you by communicating with respect and honesty.

• Integrity in Everything As part of the Veit family, everything we do and say reflects on this entire company. We act with integrity, which means treating others just as we want to be treated, doing the right thing, and holding ourselves accountable.

VEIT IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER, INCLUDING VET/DISABILITY