Service Advisor

Service Advisor We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. Description Service Advisor We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service. Compensation & Benefits Competitive hourly rate + commission and overtime opportunities Paid vacation and holidays Medical, dental, vision, life, and supplemental insurances 401(k) with company match Employee discounts, referral bonuses and ASE reimbursement Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions. Service Advisor: Greet every guest and deliver a world-class service experience Act as the liaison between customer and technician — translate mechanical into clear recommendations Confidently sell tires, wheels, repairs, warranties, and services Perform visual inspections and document findings Build lasting relationships that turn first-time guests into lifelong customers Help maintain showroom and inventory standards Partner with the team to keep operations smooth, efficient, and safe What Makes You a Great Fit 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background Proven ability to sell services and build trust Strong communication and organizational skills A self-starter with problem-solving ability and team spirit Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow) Hungry to learn, grow, and lead Flexible availability, including weekends, to serve customers when they need us most About Big Brand Tire & Service For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we’re serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers. Gateway Tire & Serviceis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr