Senior Director of Growth

We are seeking an operational, strategy-driven Senior Director, Growth to lead and scale our high-velocity Scaled Sales and Account Management (AM) teams. You will oversee the end-to-end customer journey—from initial sign-up and velocity-driven sales activation to portfolio optimization, retention, and long-term revenue growth Funnel & Velocity Optimization: Oversee the Scaled Sales team to drive monthly account growth. Implement operational interventions, sequence changes, and in-app triggers to accelerate conversion velocity Portfolio & Capacity Planning: Develop data-driven frameworks for account segmentation, portfolio sizing, and density to optimize AM capacity and maximize net revenue retention Handoff & Process Engineering: Redefining success criteria, establishing clear commercial intent indicators, and setting exact thresholds for handing off accounts from Sales (hunting) to AM (farming) Compensation & Incentive Design: Structure balanced sales compensation plans (including retention bonuses, clawbacks, or split commissions) that incentivize high-value, sustainable account acquisition over quick-churn sign-ups Leadership & Talent Coaching: Manage, coach, and scale team leaders and individual contributors across Sales and Account Management. Instill a culture of true customer habituation and proactive growth rather than passive account maintenance Performance Metrics: Establish and monitor leading indicators and KPIs that measure product adoption, booking consistency, and recurring revenue growth Upselling and Maturing Companies: Expand existing accounts through structured upsell strategies and support company growth maturity over time Benefits Parental leave Commuter benefits Healthcare Flexible Vacation Health and Wellness Fuel for Connection Pet Friendly IATAN (travel-related discounts) 401k (retirement plan) Connectivity Allowance Learning & Development The ideal candidate thrives in data-dense environments, excels at solving operational friction points across the sales funnel, and knows how to align incentive structures so that “hunting” transitions seamlessly into long-term commercial commitmentExperience structuring specialized sales teams (Hunter vs. Farmer models) and designing cross-functional alignment mechanismsDemonstrated ability to coach top performers through operational friction, holding reps accountable to long-term adoption metrics rather than surface-level activityStrong capability in capacity modeling, portfolio segmentation (determining account-to-AM ratios), and pipeline management7+ years of progressive leadership experience in Sales Leadership, or Customer Success Management within a high-velocity SaaS or transactional B2B platformProven track record of managing sales funnels and optimizing the transition from trial/activation to recurring retention #J-18808-Ljbffr