Call Center Supervisor

Position: Call Center Supervisor Location: Texarkana Hours: M-F, 8a-5p Pay: $45,000 - 55,000 annually, plus commission Benefits Full benefits once perm Position Summary The Call Center Supervisor is responsible for leading, coaching, and developing a team of Call Center Representatives. This role focuses on driving prospecting efforts, identifying qualified business opportunities, and supporting the sales process by ensuring a strong pipeline of potential clients. The supervisor will monitor team performance, provide ongoing training, and help achieve departmental goals through effective leadership and strategic planning. Key Responsibilities Train and mentor Call Center Representatives on prospecting techniques and lead generation strategies. Coach team members on identifying key decision-makers and qualifying potential business opportunities. Monitor daily activities and performance metrics to ensure progress toward team goals. Provide ongoing feedback, support, and development to maximize team success. Help maintain a healthy sales pipeline by ensuring consistent prospecting and lead qualification efforts. Track and manage team performance against established goals and quotas. Analyze results and identify opportunities for process improvement. Foster a positive, goal-oriented team environment. Qualifications Strong leadership, coaching, and team development skills. Excellent verbal and written communication abilities. Effective time management and organizational skills. Strong analytical and problem-solving capabilities. Minimum of 2 years of supervisory or management experience in a sales, customer service, or call center environment a MUST . Previous call center, inside sales, or development experience is a plus. Bachelor’s degree in marketing, Business, Communications, or a related field preferred. Proficiency with Microsoft Office applications. #J-18808-Ljbffr