Patient Access Coordinator

Facility: OrthoIndy Carmel Physical Therapy - Carmel, Indiana Department: OIH Admissions Shift Details: Monday-Friday 11:00 am - 5:00 pm Great people are the backbone to great care and patient satisfaction. In return, we'll have your back - offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI. GENERAL STATEMENT OF DUTIES: The Hospital Admissions Clerk II functions in a fast-paced role that requires attention to detail and ability to multi-task, including a focus on both the quantity and quality of work. This position performs check-in, check-out, scheduling, operates in multiple systems, answers phones, collects co-pays, and coordinates benefits with insurance. Pre-registers and registers all physical and occupational therapy patients in Meditech and TheraOffice by utilizing our clinic and ordering systems to input patient demographics as well as therapy orders. Schedules and re-schedules all therapy appointments in TheraOffice as needed. Obtains, submits, and tracks authorizations for various insurances by faxing authorization requests, following up by phone, or using online tools. Answers all incoming calls and returns voicemails in a timely manner. Obtains all insurance benefit information in a timely manner for follow-up appointments as well as initial therapy evaluations by calling insurance companies, faxing benefit information sheets, or utilizing online tools. Collects and applies all patient payments and co-payments. Completes monthly registrations in Meditech for all patients to ensure account and scheduling accuracy as well as billing accuracy. Completes patient discharges on a weekly basis by researching therapy progress notes and discharge summaries to accurately update the discharged accounts. Prints and faxes progress notes for all workers comp and outside doctor referrals on a daily basis. ADP, Athena, OrthoTalent, Incident reporting, Meditech, Microsoft Office, TheraOffice, Insurance systems Requirements: High school diploma/GED required 1-2 years of patient registration experience required; 2-4 years preferred Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must OrthoIndy is an Equal Opportunity Employer #J-18808-Ljbffr