Platform Configuration & Support Engineer

Salesforce

Platform Configuration & Support

Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations

Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs

Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance

Document configuration details as input to Architecture Decision Records maintained by the Architect

Flag configuration constraints or platform limitations discovered during build-out to the Architect

Implementation & Configuration

Execute day-to-day AWS Connect MACDs under Architect direction and sign-off

Configure and test agent hierarchies, whisper flows, prompts, and queue assignments

Support configuration and monitoring of Voice ID, Wisdom, and Contact Lens features as directed

Execute Terraform / CloudFormation deployments from Architect-approved templates; apply required resource tags

Log and track all changes in EDD JIRA workflows; coordinate with DevOps on deployment windows

Perform unit testing of contact flows and integrations before handoff for UAT

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Vacancy posted 6 hours ago

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