Senior CX Manager — Remote, Growth to Director
OneSkin
New York, NY
- Remote job
OneSkin is seeking a Senior Manager, Customer Experience to lead our customer support function and translate feedback into cross-functional improvements. You’ll oversee an in-house team, two outsourced BPO partners, and collaborate with Retention, Marketing, eCommerce, Product, Science and Legal to elevate customer outcomes using automation and Voice of Customer insights. You will own the CX technology stack, drive AI-enabled support initiatives, and report on trends, cost per ticket, and #J-18808-Ljbffr OneSkin
Vacancy posted 3 days ago
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