Receptionist/Administrative Assistant

Receptionist/Administrative Assistant

This role is located in Elkhart, Indiana.

Want to be a part of a family-oriented company that is results driven and focused on changing and keeping up with growth? Then Sirco Industries has a place for you!

Sirco Industries is a leader in parts distribution for heavy semi-tractor trailers. Sirco supplies standard and custom parts for customers throughout the United States, and internationally. Sirco has been providing the best value truck parts for 40 years. Their success comes from offering the highest quality product, and a customer-focused approach centered on competitive pricing and outstanding customer service!

What You'll Do:

As the Receptionist/Administrative Assistant, you will handle the day-to-day reception and administrative processes to provide excellent customer support for visitors and administrative excellence for various departments of the company.

Your Accountibilities in the Role:

• Handles the incoming calls and walk-ins while representing the Sirco brand, for an exceptional visitor/call-in experience.
• Handles administrative project work for the departments to meet overall team goals.
• Follows up with customers to ensure satisfaction on orders, and inquiries about follow up orders and upsell.
• Updates ERP and Customer Profile information to ensure accurate and up-to-date information.
• Assists with faxing, copying, scanning and printing in a timely manner.
• Coordinates the distribution of mail, managing online filing, and other administrative activities for the business in an accurate and timely manner.
• Prepares pricing sheets, reports, and other data as needed, ensuring accurate and on-time completion.

Position Requirements:

• Education: High School Diploma; or equivalent combination of education and/or experience.
• Experience: 2+ years of Receptionist or Administrative experience within a manufacturing or warehouse environment preferred.
• Certification(s): N/A
• Functional Skills: High attention to detail; ability to plan, organize, prioritize, and complete work on-time and accurately; solid basic math skills, data entry, and problem-solving skills; highly process-oriented; ability to move from project to project well.
• Technology Aptitude/Skills: Solid computer skills; working with Microsoft Office products.
• Language Skills: Strong verbal and written communication skills; able to communicate with various levels within and outside of the organization.
• Leadership/Behaviors: Supportive mindset; strong initiative to work independently, data-focused yet also good with people, strong with processes and compliance; collaborative and solid problem-solver who can figure things out or come with suggestions and enhancements; flexible and has a sense of urgency to get things done well and on-time.
• Culture Match Behaviors: Strong focus on the customer; can work independently and with teams; requests help and provides help as needed.

Other Important Information:

Position Salary: Salary is commensurate with proven expertise.

Reports To: Sales Manager

Core Hours: 8:00 am 5:00 pm

Typical Work Week: M-F; some weekends or OT required (when applicable) 40-45 Hours per week

Direct Reports: None

Work Conditions: Standard office environment with visits to production as needed.

Travel: None