Operations Supervisor

Job Description

Job Description

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".

When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities:

The Operations Supervisor position manages janitorial operations that facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence and economic goals. The role includes managing both day and night staff, with regular site visits expected to ensure operational efficiency and staff performance.

Salary: $70,000 - $75,000 annually 

Schedule: 

• Full time
• Salaried hours
• Flexibility needed

Specific Duties / Essential Functions:

• Oversee janitorial and CE operations for designated customer sites.
• Monitor daily work hours to remain within budgetary guidelines.
• Establish and maintain open lines of communication with Employees.
• Ensure proper usage of supplies and equipment through the training and development of employees.
• Communicates staffing changes to Manager.
• Working with HR and leadership on disciplinary action with employees and issuing corrective action.
• Assist Manager with Conducting cleanroom and/or labs inspections to ensure employees are following procedures and client specific SOP. 
• Support in conducting audits to ensure accurate completion of all logs as per client specifications.
• Performs routine building inspections through frequent walkthroughs.
• Assist with interviewing and hiring, as needed.
• Ensures the accuracy and proper submission of payroll timecards.
• Submit timely employee change orders, as required.
• Identify and resolve cleaning issues, make recommendations to management and staff
• Promote continuous quality improvement to exceed customer expectations.
• Order and deliver supplies.
• Identify TAG opportunities.
• Assist cleaning staff in completing duties when necessary.
• Provide absence coverage on occasion.
• Conduct safety training sessions with employees and support the manager in ensuring completion of Company “Beyond Compliance” training.
• Enforces and promotes company culture through leading by example. 
• Manage inventory of cleaning equipment and notify Manager of repairs needed.
• Maintain adherence to company guidelines regarding employee relations, disciplinary actions, and termination procedures.

  Skills & Experience:

• 2+ years of related experience required.
• High school diploma or GED required.
• Must have previous experience supervising a team.
• Must be able to effectively communicate in English, both written and verbal, as this is a client-facing role.
• Strong customer service orientation and the ability to build long-term relationships with clients.
• Working experience with Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties such as creating and submitting inspection reports and managing time and attendance.
• Open availability: Overtime work and schedule adjustments may be needed/necessary. Holiday work may also be required.

Physical Requirements: While performing the duties of this job, the employee is regularly required to:

• Ability to walk for extended periods across multiple job sites
• Ability to lift and carry up to 30 lbs.
• Ability to bend, reach, stand, and walk for extended periods.
• Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Compliance Requirements:

• Must be 18 years of age.
• Must provide proof of U.S. Citizenship or Permanent Residency.
• Must provide proof of work authorization and complete an I-9 and E-Verify process
• Must complete pre-employment background check. (if applicable)
• Must complete pre-employment drug screen. (if applicable)
• Must complete pre-employment motor vehicle record check. (if applicable)
• Must provide proof of COVID-19 vaccination. Pegasus is an Equal Opportunity Employer and reasonable accommodations will be considered for medical restrictions or a bona fide religious objection is approved. (if applicable)

Supervisory Responsibility: This position manages all employees of the department and is responsible for leadership, performance management and hiring of the employees within its department.

  Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

  Travel: Local travel is frequent, although some out of the area travel and overnight may be expected.

  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is subject to change at any time at the discretion of Management.