Consulting-Bus Con-Digital and Product Strategy-Pdt Mgmt-Manager - Multiple

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title & Location Consulting, Business Consulting, Digital & Product Strategy – Product Management (Manager) (Multiple Positions) (1710256) , Ernst & Young U.S. LLP, New York, NY. Responsibilities Help clients solve their digital vision and customer experience issues. Execute client’s customer experience and digital vision acting as a product advocate in the strategic design process of projects, helping to lead overall customer experience/digital strategy, transformation and execution. Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution. Apply knowledge of design thinking techniques and digital media to solve business problems throughout the industry-leading design solutions. Implement product requirements for Point of Sale (POS) and commerce solutions. Use qualitative and quantitative research methods to obtain data to inform business requirements generation and data driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics. Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants. Work with engagement teams to manage client expectations in line with the overall digital and customer experience vision. Translate business and product requirements and goals, end user needs, and inputs from cross‑functional teams into differentiated design solutions. Engage with various engagement leads to help with business development pursuits. Collaborate with technical architects, engineering, and design teams to build best in class solutions (including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions) for clients in a broad set of sectors, including the retail and/or quick service restaurant sector. Team Leadership & Client Management Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long‑term client relationships and networks. Cultivate business development opportunities. Working Hours Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm. Minimum Requirements Must have a Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive, post‑baccalaureate related work experience. Alternatively, will accept a Master’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 4 years of related work experience. Key Experience Requirements 3 years of experience in digital strategy, customer or user experience, or product strategy leveraging skillsets such as market and user research, requirements gathering, business case development, KPI management, or business architecture definition. 3 years of experience with taking a digital product from “concept to market”, supporting the strategy, roadmap, and agile execution plan to achieve business objectives. 3 years of experience in one or a combination of any of the following roles: digital product business analyst, product manager, product owner, or product marketing manager. 3 years of cross‑functional experience working with both internal and 3rd‑party development teams, including UX designers, visual designers, developers, or technologists. 3 years of experience in client‑facing roles such as strategy consulting or CX practice in a Fortune 500 firm; media management or digital creative agency experience; or product strategy or digital strategy role in a Fortune 500 firm. 3 years of experience managing or leading teams. 3 years of experience with agile management tools including at least one of Jira, Azure DevOps, or Rally. 3 years of experience with change management surrounding product communications, training, cutover, or marketing campaigns. 2 years of experience in understanding buyers’ behavior and patterns on technology platforms. 2 years of experience delivering omni‑channel and customer experience strategy projects. Travel Requirements Requires domestic travel up to 50%, to serve client needs. Benefits Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Equal Opportunity Employer EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Reasonable Accommodation EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, type Option 2 (HR‑related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at View email address on click.appcast.io. Eligibility Statement This particular position at Ernst & Young in the United States requires the qualified candidate to be a “United States worker” as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a “U.S. worker”. #J-18808-Ljbffr