Media Delivery Operations Specialist

Job Summary:

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Job Summary:

The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios . 

The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.

As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline . You will:

• Serve as a s ubject matter and technical expert for supply chain operations
• Review audio/visual content against strict deadlines
• Coordinate with external partners to fix content to ensure deadlines are met.
• Research and normalize metadata
• Create tracking tickets for assets that need remediation and follow them to completion
• Provide technical expertise for content issues with A/V, XML, and timed text
• Monitor the health of the encoding pipeline and provide technical and operational support
• Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
• Update documentation and train team members on procedures
• Provide ongoing status of the overall health of the ingest pipeline to senior staff

Responsibilities :

• Work with the larger coordinator team to ensure that assets finish the ingest pipeline, and content is reviewed and approved on time.
• Provide technical support of the ingest pipeline and supply chain.
• Troubleshoot and debug content issues and escalate as appropriate .
• Handle special projects at the request of a manager.

Basic Qualifications:

• Minimum of 3 years of related work experience
• Bachelor’s degree
• Background in video or film is preferred
• Strong knowledge of video codecs and encoding
• Familiarity with video streaming, specifically HLS
• Understanding of closed captions and subtitles
• Understanding of XML and/or JSON structure
• Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
• Previous Experience supporting a VOD workflow or Digital Asset Management system
• Strong organizational skills, must be able to track large scale projects
• Strong multi-tasking abilities and attention to detail
• Strong communication skills
• Ability to work independently with minimal guidance

Preferred Qualifications :

• Experience in Quality Control department.
• Knowledge of Aspera or other advanced delivery systems
• Spanish language proficiency

#DISNEYTECH

The hiring range for this position in San Francisco, CA is $73,100 to $98,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.