Patient Services Representative

Job Description

Job Description

Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Essential Job Functions

1. Greets patients as they arrive and manage appropriate standard wait times.

2. Complete check-in and check-out tasks to include patient demographic verification,

insurance verification, complete pre-authorizations and/or precertification of procedures, and

copy required documents.

3. Collects co-payments, co-insurance, and deductibles and issues receipts.

4. Manages cashier box and daily deposits according to company policies.

5. Processes walk-in patients and visitors.

6. Periodic disinfection/cleaning of lobby area.

7. Answers phones and schedules appointments.

8. Answer telephone calls, re-direct calls as appropriate, assist callers with questions or

concerns, and take messages as needed.

9. Manages medical records (maintains, files/scans, prepares for schedule).

10. Ensures all correspondence is scanned and/or filed, processes requests for medical records

release and maintains appropriate logs, etc.

11. Establish and maintain effective working relationships with patients, employees, and the

public.

12. Performs all other related duties as assigned

Minimum Required Education, Experience & Skills

• High school graduate or GED required.
• Strong communication and customer service skills both in person and via phone
• Working knowledge of general office procedures.
• Basic knowledge of Microsoft applications

Preferred Education, Experience & Skills

• One to two years of related work experience including data entry preferred.
• ICD 10 and CPT coding experience preferred.
• Prior experience with EMR computer applications preferred.
• Working knowledge of medical terminology preferred.