Customer Service Representative

About Culligan

Culligan Water is seeking an individual with experience working in a fast-paced environment providing high level of customer service. The Customer Service Representative works directly with customers to discuss scheduling, billing, processing payment, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities include extensive problem-solving and helping to manage customer accounts, schedule service and delivery orders, coordinate schedules with the service/operations team, refer unresolved customer grievances to designated departments for further investigation, strong phone skills, ability to multi-task and follow up on daily tasks, and experience in appointment routing preferred but will train the right person.

Qualifications include a high school diploma or GED, must have in-office customer experience, call center experience preferred but willing to train the right person, minimum of two years of in-office customer service experience required, strong time management and project management skills, proficient in Microsoft Office (word, excel, outlook), excellent communication skills, both written and verbal, and must provide prior work reference.

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.