Senior Business Analyst (BA)

Job Title: Senior Business Analyst (BA)

Primary Work Location: Hybrid 2 3 days per week at the Baltimore Office, 201 West Preston Street, Baltimore, MD 21201, or a delegated satellite location

Location: Baltimore, Maryland

Pay Rate: $50 $55/hour on W2

Key Responsibilities

• Lead business analysis activities for major IT development and modernization projects.
• Analyze existing business processes and identify opportunities for improvement, optimization, and automation.
• Conduct current-state assessments and document existing business operations and workflows.
• Work closely with business stakeholders, project teams, technical teams, facility teams, and external stakeholders to understand business needs.
• Elicit, document, analyze, validate, and manage business and system requirements.
• Translate business needs into clear, actionable functional requirements and solution specifications.
• Facilitate stakeholder meetings, requirements-gathering sessions, interviews, and workshops.
• Develop and maintain business process models, workflow diagrams, requirements documentation, and related business analysis artifacts.
• Identify gaps between current-state processes and desired future-state operations.
• Develop recommendations and solutions that align technology implementations with business objectives.
• Ensure requirements are complete, accurate, traceable, and aligned with project goals.
• Collaborate with technical teams to ensure that requirements are properly understood and implemented.
• Support the evaluation and implementation of solutions designed to address identified business needs.
• Review proposed solutions and provide feedback regarding business functionality, usability, and process alignment.
• Assist with testing activities, including development and review of test scenarios, test cases, and acceptance criteria.
• Support user acceptance testing (UAT) and assist business stakeholders in validating implemented solutions.
• Identify risks, issues, dependencies, and impacts associated with business processes and proposed solutions.
• Work across multiple projects and business units when required based on workload, allocation, and specialization.
• Promote business analysis best practices and consistent methodologies across MDH projects.
• Prepare presentations, status updates, process documentation, and other project deliverables as required.
• Support project managers and project teams throughout the full project lifecycle.
• Perform other business analysis activities as needed to support MDH's modernization initiatives.

Required Skills and Qualifications

• Strong business analysis and analytical skills.
• Demonstrated experience analyzing and improving complex business processes.
• Experience conducting current-state and future-state assessments.
• Strong experience gathering, documenting, analyzing, and validating business and system requirements.
• Experience with business process modeling and workflow documentation.
• Excellent written and verbal communication skills.
• Strong stakeholder management and facilitation skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently as well as collaboratively within cross-functional project teams.
• Experience managing multiple priorities and working across multiple projects or business units.
• Proficiency with relevant business analysis, documentation, diagramming, and project management software tools.
• Ability to understand complex business and technology environments and translate business needs into practical technology solutions.

Preferred Experience

• Experience working on large-scale IT modernization or transformation initiatives.
• Experience with healthcare or public-sector systems.
• Experience with case management system implementations.
• Experience with Electronic Health Records (EHR) implementations.
• Experience with licensing, registry, or other enterprise systems.
• Experience working with complex, highly integrated technology environments.
• Experience supporting government or state-agency IT projects.
• Experience working with multiple stakeholder groups and organizational units.
• Experience with Agile and/or traditional SDLC methodologies.