Family Care Partner

Requisition Number: 12205

Pay Range: $25.70 - $40.27 per hour

Location: Varied
Category: Human and Social Services
Department: Primary Care 
Job Type: Per Diem, as needed
Union Name: Union of Social Workers

Shift Details: M-F 8:30-5

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency. 

The Family Care Partner (FCP) brings a key family perspective to clinical teams providing child and adolescent mental health integrated care (CAMHI), facilitating critical information sharing and care. That two-way process, clarifying communication about symptoms, diagnoses and treatment planning, enhances engagement between parents and clinicians, so that children and youth are more likely to receive needed mental health services.

Responsibilities:
● Identify support services for children and families based on the CAMHI team's evaluation of the child's needs
● Coordinate resource information, service recommendations and appropriate care through effective communication with the integrated clinical team, family, PCP, school administrators/personnel and external providers
● Attend regular meetings with physicians and other staff at the clinic, to hear their concerns on behalf of families who may have missed an appointment, not connected with a referral or who are otherwise at-risk
● Assist with parent communication during Initial Child Mental Health Consultation visits at Pediatric Clinic, as well as any follow-up episodes; including identification of areas of disagreement or confusion on the part of the family
● Follow-up with identified families at the clinic (or in other community settings as clinically appropriate) at the request of the clinical team, regarding the child's mental health status or treatment needs
● Track and follow up on referrals to ensure families are connected with services
● Clearly and effectively communicate information to the CAMHI team (and document in the EMR) so that the plan can be clarified or changed to better fit the family's needs, or other steps taken to improve family engagement
● Utilize a population registry to provide outreach, coordinate care, and systematically review the caseload with clinical team members
● Engage in systematic screening of children and adolescents for mental, behavioral and developmental health conditions, including depression, anxiety, unhealthy alcohol and drug use, using evidence-based screening forms
● Use a variety of educational materials, brief intervention techniques, and community resources to engage patients and support families in coping with mental health symptoms
● Maintain accurate and up-to-date records and standardized data on all patients.
● Engage in program development activities as needed
● Identify and report suspected abuse or neglect of minors to DCF
● Other duties as assigned.

Requirements:
Education: Bachelor’s degree in social work, counseling, health education, psychology, public health, behavioral health or other health-related field.
Work Experience: Minimum 2-years in relevant setting (health care, behavioral health, or community organizations). Related experience advocating for children and families and collaborating with clinicians and/or other professionals. Strong knowledge of child mental health treatment and resource options.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. 

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.