Family Partner | Bilingual English to Spanish or Portuguese | Boston

Family Partner | Bilingual English to Spanish or Portuguese | Boston Job Category: Operations -Community Service Supervisor: Stephen Konstantinidis Requisition Number: FAMIL003250 Posted: February 11, 2026 Employment Type: Full-Time Location Holyoke, MA Job Title: Family Partner Bilingual Candidates Encouraged to Apply

EOE M/F/D/V

Union/Non-Union Job Summary: The Family Partner works as part of a team directly with families who are receiving clinical services. Family Partners have lived experience because they were or still are a caregiver for a child with special needs, preferably mental health needs. Because of their experience, the Family Partner is able to work one on one with families who may be in a similar situation as they were. The Family Partner will mentor families and help them navigate the child serving systems and support them in trying to get services and follow a care plan. Duties and Responsibilities: Provide education and support throughout the duration of treatment, attend care coordination meetings, and assist caregivers in articulating the youth's strengths, needs, and goals. Educate caregivers about how to effectively navigate the child-serving systems and about the existence of informal/community resources available to them and facilitate the caregiver's access to these resources, including support for navigating child-serving systems, fostering empowerment, and linking to peer/parent support and self-help groups. Provide care coordination as clinically indicated through phone calls, in-person meetings, and/or virtual meetings with collaterals, including making appropriate referrals and "warm hand offs" to follow-up providers. Identify community resources and develop natural supports for youth and family to support and sustain achievement of the youth's treatment goals and objectives. Work closely within a multi-disciplinary team that includes a clinical team lead and counselor to provide support and interventions that teach the caregiver to navigate the child-serving system and empower them to do so independently. Minimum Qualifications: High school diploma or HISET and a minimum of two (2) years’ experience working with children/adolescents/transitioning youth. Experience as a caregiver of youth with special needs, preferably a youth with mental health issues. Experience with children and youth in strength-based, family-centered, and child-focused services. Experience navigating child and family-serving systems and teaching family members involved with those systems. Demonstrated ability to be innovative, creative, analytical, and decisive in problem solving. Demonstrated communications, administrative, and organizational capabilities. Ability to work effectively with diverse populations and community agencies such as School Dept., DYS, Juvenile Court, etc. Understanding and willingness to be part of a program that supports youth and families 24 hours per day, 365 days a year. Must have a driver’s license and availability of a vehicle to support program needs. Bi-Lingual Spanish/English or Portuguese. Equal Employment Opportunity Statement: The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Gandara Center