IT Manager

Job Description

The IT Manager is responsible for leading the Project Management Office (PMO) by maintaining and maturing project governance, portfolio management practices, delivery standards, and operational excellence across the Digital Health organization. This role oversees project managers and portfolio managers, ensures strategic initiatives are delivered successfully, and partners with business and IT leaders to align investments with organizational priorities.

The IT Manager drives consistent project execution, resource planning, financial oversight, and continuous process improvement while fostering a culture of collaboration, accountability, and high reliability.

Responsibilities

Metrics - 10%

• Has defined and measurable metrics of operational productivity
• Metrics cover all major areas of responsibility and are a reasonable measure or proxy for work done

Operational Efficiency and Effectiveness - 25%

• Sets operational and quality targets
• Regularly monitors efficiency using metrics
• Utilizes industry statistics and information to validate efficiency and effectiveness
• Maintains and applies technical business acumen to increase service value

Relationship Management - 20%

• Improves IS&T image to be the preferred service in UC Health
• Shows a high-level understanding of customer's business processes and key issues
• Builds working relationships with key customers

Project and Process - 15%

• Demonstrates knowledge of the principles and practices of project and process management and the applications that support them
• Utilizes PMO tools and processes to effectively manage projects

Resource Identification and Allocation - 20%

• Assesses area responsibilities and defines required resource skills and tasks
• Manages salary resources to perform responsibilities in an efficient and cost-effective manner

Development - 10%

• Associates have the necessary experience and training needed to support the area
• Delegate responsibility to associates effectively
• Has defined goals and objectives, for each associate, with progress measured on a periodic basis
• Meets regularly with each associate to review performance

Qualifications

Preferred: Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Engineering, or related field or a combination of education and years of experience

Certifications: Preferred PMP, CSM | None Required

Minimum Requirement: 3-5 years preferred