Legal Secretary

Legal Secretary / Receptionist

Now Hiring: Legal Secretary / Receptionist

Schedule: Full Time, In Office

Location: 1625 Bethel Road, Columbus, OH, 43220

Compensation: $28.00 hourly

Job Summary:

The Legal Secretary / Receptionist is a key front-line and administrative support professional who creates, maintains, and cultivates relationships with clients, courts, and vendors. As Legal Secretary / Receptionist, you will handle a broad range of administrative and clerical responsibilities including front desk operations, legal case management, correspondence, and calendaring. The role demands high-level customer service, discretion, and attention to detail in a fast-paced legal environment.

What You'll Do:

Reception & Office Operations

• Open the building each morning and serve as the first point of contact for clients and visitors.
• Primarily handle incoming phone calls, emails, and walk-ins with professionalism and efficiency.
• Open, record, notify, and file all incoming correspondence (mail, phone, email).
• Coordinate and process outgoing correspondence.
• Interact with building tenants and liaise with the Property Manager for facility needs.
• Notify Office Manager or property management of any necessary repairs.
• Maintain and order office supplies as needed.
• Maintain and update Standard Operating Procedures (SOPs).
• Promote a calm, welcoming, and professional atmosphere reflective of firm values.
• Performs other related duties as assigned.

Legal Support & Case Management

• Open and close legal cases and maintain corresponding SOPs.
• Maintain accurate physical and digital case files, including storage and retrieval of closed files.
• Manage and update contact information in the CRM system.
• Load and maintain accurate case data, documents, and communication records.
• Communicate with clients, courts, and opposing counsel to gather or relay relevant case information.
• Assist with calendaring and managing attorney and firm schedules.
• Attend weekly Matters Meetings with attorneys, providing clerical support, tasking, and note-taking.
• Ensure timely and appropriate follow-up on all correspondence and filings (within 24 hours by phone, 48 hours in writing).
• Performs other related duties as assigned.

What You'll Need:

• Capability to analyze and apply legal principles to practical client problems.
• Excellent verbal and written communication skills.
• Understanding of legal language and principles, research methods, court pleadings and processes, and other related matters.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to maintain confidentiality, and to exercise discretion and good judgment.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• High School Diploma required; Associate's Degree preferred.
• Minimum 4–6 years of experience in a legal support or administrative role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Key Performance Indicators for the Position:

• Completes quarterly checklists and learning objectives.
• Participates in regular one-on-one development meetings with manager.
• Maintains an average customer satisfaction rating of 3 or higher.
• Actively seeks and completes professional development and networking opportunities.

An Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Pay Range: USD $28.00 - USD $28.00 /Hr.