Account Manager

Account Manager

Voted "Top Workplaces" by USA Today! We aim to make "family" a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

The Account Manager at Pref-Tech will be responsible for managing and growing relationships with an assigned portfolio of clients. As an Account Manager, you will serve as the primary point of contact and work with your assigned customers to understand customer needs and requirements and ensure a smooth sales process through excellent customer service and professionalism. You will identify growth opportunities and increase revenue with your account base and stay abreast of current and emerging technologies to help aid our clients in making informed decisions through strategic account management. This is a non-prospecting role focused on deepening engagement within assigned accounts.

Key Responsibilities:

• Lead, manage, assume accountability, and serve as the main liaison between the company and assigned accounts, sales projects and sales tasks.
• Develop and execute account plans to increase revenue and expand services within your assigned accounts. This includes, but is not limited to: Introducing new technology and strengthening the client relationship at multiple levels (i.e.: Decision makers, Purchasing Managers, Project Managers, C-Suite, etc.)
• Understand client goals, challenges, and industry trends to provide tailored solutions and strategic guidance.
• Maintain and continue to develop sales and design skills and certifications.
• Work closely with internal teams to include but not limited to Design Estimation and Operations to ensure accurate pricing and to allow for effective execution of proposed projects.
• Prepare strategic plans regarding daily activities, customer contact and structure of calls and appointments and follow-up.
• Attend site walks, meetings and other relationship engagement activities within your assigned accounts
• Monitor account performance, track appropriate metrics and report on progress to internal stakeholders.
• Manage deals and contacts in Pref-Tech's CRM.
• Prepare proposals and estimates with detailed scopes of work and accurate pricing.
• Work within a team environment to foster collaboration and innovation. Cultivate a supportive culture that prioritizes mutual respect, trust, and a commitment to achieving both individual and team objectives.
• Identify and resolve client pain promptly and effectively, ensuring long-term satisfaction and retention.
• Maintain in-depth knowledge of products and services that Pref-Tech
• Maintain in-depth knowledge of a rapidly changing market trends that comprises the products and services that Pref-Tech
• Self-starter with a positive outlook and a high level of
• Adhere to all HR and safety policies and procedures.
• Other duties as assigned.

Required Qualifications:

• Minimum of 3 years of experience managing enterprise accounts
• Minimum of 3 years of experience managing relationships at the C Suite level.
• Minimum of 3 years of experience in creating security estimates, proposals, and designs
• High School Diploma or GED equivalent required
• Exceptional communication skills, both written and verbal
• Exceptional organizational skills
• Exceptional analytical and conceptual thinking skills
• Fluency with Microsoft Office 365 software tools
• Willingness to take on new challenges and build on current skills
• Capacity to work independently and collaboratively
• Ability to work efficiently without compromising quality or accuracy

Preferred Qualifications:

• PSP Certification Preferred
• Security Integration experience
• Bachelor's degree in business, Marketing or related field preferred

Benefits:

• Competitive Salary
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available)
• Health, dental, vision and other elective insurances

Work Hours:

Hybrid role. Standard workdays and times are Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work schedules vary depending on client needs.

Physical Requirement:

This position is primarily office-based and requires the ability to sit for extended periods, operate a computer and standard office equipment, and communicate effectively in person and electronically. Occasional light lifting (up to 15 lbs.) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges. We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech: "Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service."

EEO Statement:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Candidate Screening:

Employment is contingent upon successful completion of background investigation and pre-employment drug screen. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview