Director of Club Operations

Additional Information Relocation assistance available. Job Number: 26082063 Job Category: Golf, Fitness, & Entertainment Location: 501 5th Ave NE, St Petersburg, Florida, United States, 33701 Schedule: Full Time Located Remotely?: N Position Type: Management Pay Range: $71,000-$93,000 annually Bonus Eligible: Y Job Summary Supports all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness, and the operation of cabana units. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize financial performance in areas of responsibility. Works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in recreation/health club operations or related professional area. 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Recreation Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions to perform duties in their absence. Monitors quality and standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Schedules events, programs, and activities, as well as the work of others. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Develops specific goals and plans to prioritize, organize, and accomplish work. Manages outside vendors including water sports and scuba. Orders and manages necessary supplies, ensuring workers have equipment, tools, and uniforms. Develops and manages the children’s program (e.g., coordinates activities, purchases equipment and supplies). Manages group activities including sand painting, bonfires, and team building events. Manages pool and beach areas, including overall maintenance, daily upkeep, cleanliness, and the operation of cabana units. Providing and Ensuring Exceptional Customer Service Serves as a role model to demonstrate appropriate behaviors. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities Oversees all Human Resources activities in the Recreation Department. Oversees employee satisfaction and guest satisfaction results, taking corrective action when needed. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others improve their knowledge or skills. Participates in the performance appraisal system process, providing feedback when needed. Coordinates all training activities for employees in the department. Encourages and builds mutual trust, respect, and cooperation among team members. Communicates expectations and performance objectives to subordinates; encourages discussion of questions and concerns. At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr