Operations Manager
Robert Half
Job Description
Job Description
We are looking for an experienced Operations Manager to lead branch performance and daily operations in Albany, New York. This position oversees customer service, warehouse activity, delivery coordination, inventory accuracy, and team effectiveness while maintaining a high standard of safety and compliance. The ideal candidate brings strong operational leadership, a hands-on management style, and the ability to improve processes that support customer satisfaction and business growth.
Responsibilities:
• Direct branch operations across warehouse workflows, shipping and receiving, order fulfillment, delivery scheduling, and customer-facing support activities.
• Guide, coach, and develop team members by setting clear expectations, providing regular feedback, and encouraging a culture of accountability and respect.
• Work with HR to support recruiting, interviewing, onboarding, and training efforts that build a capable and dependable branch team.
• Monitor staffing coverage and organize schedules to align labor resources with service demands and operational priorities.
• Strengthen the customer experience by resolving issues promptly, maintaining a well-organized branch environment, and supporting initiatives that improve responsiveness.
• Partner with sales leadership to identify business development opportunities, deepen customer relationships, and contribute to revenue growth within the market.
• Track operating results by reviewing expenses, profitability, workflow performance, and inventory-related measures, then act on opportunities for improvement.
• Enforce safety, regulatory, and company standards by leading safety discussions, investigating incidents, and ensuring consistent adherence to established procedures.
• Oversee gas filling and production activities to confirm documentation accuracy, equipment readiness, employee compliance, and product handling standards.
• Maintain the branch facility, vehicles, and operational assets through routine inspections, preventive maintenance coordination, and strong control of company resources.
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