Head of Operations & Business Management

The Operations and Depot Manager will direct and supervise day-to-day operations implementing a strategy that manages workflow processes while building a culture of teamwork, quality, ownership, accountability, continuous improvement, and lean principles with a focus in Customer Service.

Responsibilities Direct and supervise daily operations to ensure efficiency, productivity, safety, and exceptional customer service while consistently meeting operational goals

Lead and develop service technicians, delivery drivers, and operational staff through coaching, training and performance management

Monitor employee productivity, operational metrics, safety compliance, and service performance through reports, audits, ride-alongs, and evaluations

Enforce company policies, DOT regulations, PPE usage, safety standards, and operational procedures to maintain a safe and compliant work environment

Resolve complex customer issues and escalated service concerns promptly while building strong customer relationships and promoting customer satisfaction

Work to continuously improve customer satisfaction through programs to minimize delinquencies, provide for on-time delivery, and meet customer quality expectations

upgrade talent as needed to meet growing business needs; develop, coach and train employees to build a high performance culture

Drive continuous improvement initiatives focused on workflow optimization, inventory management, scheduling and logistics

Stay current on industry trends, technological advancements, and regulatory requirements and communicate updates effectively to team members

Qualifications 5 years of operations, depot, logistics, or field service management experience

Experience supervising technicians, drivers, warehouse personnel, and customer service operations preferred

Experience working with DOT guidelines, safety regulations, and compliance standards

Proficient in Microsoft Office and operational reporting systems

Ability to work flexible schedules to meet customer and operational requirements

Benefits Medical coverage

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Job Type: Full Time - Regular