Front Desk Medical Receptionist

Job Description

Job Description

## Job Summary

We are seeking a dedicated Medical Receptionist to join our Practice. The ideal candidate will be responsible for providing exceptional front desk and administrative support in a medical setting. Tavelling to satelite location maybe required.

## Duties

- Greet and assist patients in a courteous and professional manner

- Schedule patient appointments and maintain appointment calendars

- Verify insurance coverage

- Collect patient copays and balances

- Answer phones and check voicemail, as well as sort faxes and schedule any patients referred via fax.

- Direct patient calls to correct clinical staff and providers.

-Create to-do’s for appropriate staff/providers. Messages must be detailed and concise.

- Handle patient inquiries and provide excellent customer service

- Assist with medical administrative support tasks as needed

## Skills

- Experience working at the front desk of a hospital, dental office, or similar healthcare setting

- Proficiency in patient service and interacting with diverse patient populations

- Knowledge of medical terminology, Modernizing Medicine, and other medical systems is a plus

- Ability to perform insurance verification procedures accurately

- Advanced telephone, computer and multitasking skills when working with inbound and out bound calls.

- Must exhibit, demonstrate and maintain outstanding customer service skills.

- Completes all other assigned tasks to ensure efficient department function and work flow.

- Escalates any billing/coding issues to billing department/Practice Manager.

- Accurate understanding and application of client manual information to daily assignments.

- Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies.

- Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned.

- Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct.

- Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.