Service Engineer

Service Engineer – National Technology Management (NTM) Location: On‑site, Bingham Farms, Michigan Compensation: $55,000–$70,000 base + company‑wide bonus Employment Type: Full‑time Responsibilities Diagnose and resolve mid‑to‑complex technical issues across managed IT and cybersecurity environments Take escalations from the front line, work them to completion, and document the fix so the next person doesn’t reinvent it Hit and protect our SLA standards: sub‑two‑hour resolution targets, high first‑contact fix rates, and client satisfaction numbers we live by Maintain your utilization — we measure work by results delivered, not hours looked busy Follow NTM’s documented processes and procedures. When you find a better way, you document it and we improve the process Add to the team. We’re a unit. Nobody’s above a task, and nobody drags the bench down Qualifications 3+ years in a service/desktop/systems engineer role at an MSP or comparable IT environment Real working command of Windows environments, Microsoft 365/Azure AD, networking fundamentals (DNS, DHCP, VPN, firewalls), and endpoint/security tooling Experience owning escalations end‑to‑end — not just first‑contact triage Comfort working a documented ticketing system (ConnectWise experience is a plus, not a requirement) Clear written and verbal communication. You’ll talk to clients and represent the standard Relevant certifications (CompTIA, Microsoft, Cisco, security) are a plus — proven competence beats paper, but both is best How we’ll know you’re the right fit Communicate proactively without being asked. You flag the problem before it becomes a fire Ask clarifying questions before starting work instead of guessing and redoing it Measure results, not motion. You know your numbers and you don’t fudge them Own mistakes fast. Tell us the truth and we’ve got your back, always. When you see a problem, you address it Take pride in invisible progress. Winning here is consistent. Discipline compounds Details Location: On‑site, Bingham Farms, MI. This role is hands‑on and not remote or hybrid Compensation: $55,000–$70,000 base depending on experience, plus participation in our company‑wide bonus Schedule: Full‑time National Technology Management is an equal opportunity employer. We hire on character, competence, and fit with our values — period. #J-18808-Ljbffr NTM I National Technology Management