Case Manager

Description

GENERAL JOB DESCRIPTION Reports to: Case Manager Supervisor / SSD
Department: Social Services
FLSA Status: Non-Exempt
Employment Status: Full-Time

Position Title: Case Manager Position Status: Essential

Home/Life Services Inc. established in 1995, is a community-based, human services organization committed to improving the economic and social health of families impacted by homelessness. Operating from a client centered perspective, Home/Life provides a safe and therapeutic environment that supports the social and economic independence of its families served. By developing and implementing innovative services and programs within our Families with Children's facilities, we provide case management and job counseling, as well as help our families access the economic housing support that allows them to enter and stay in permanent housing.

Under the direction of the Case Manager Supervisor and Social Services Director, The Case Manager is responsible for overseeing client's cases from intake to move out, providing the support necessary to achieve the best outcomes.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Case Manager include but not limited to:

Administrative:

• Completes an assessment and fathers required documents (i.e.: birth certificates, social security cards, picture IDs, etc.)

• Shows the Safe Sleep Video and carry out the appropriate documentation process

• Makes sure that clients sign the Code of Conduct and the facilities rules and regulations

• Obtains any possible proof of employment and assists with obtaining entitlements

• Maintains clients' records by reviewing case notes; logging events and progress

• Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations

• Handles intakes of adults and ensures that all documentation is accurate and properly filed

• Recommends action plan and develops an Independent Living Programs (ILP) for clients that is reviewed and updated on a weekly basis

• Collaborates with the Housing Specialist to create an exit strategy and target exit date •


• Conducts weekly unit inspections

• Maintains detailed records of each client in the form of progress notes through CARES

• Provides Social Services Director (SSD)/ Case Manager Supervisor with reports and summaries of caseload for management review

• Complete new Intake assessment within 48 hours of family admission to the facility

• Advocate and make referrals to agencies and service providers based upon family needs

• Liaison for management, communicating clients' progress and any case concerns

• In the event of an emergency, Essential Employees are required to report to work as scheduled

Programmatic Achievement:

• Carries out case management activities as per the Part 900 Regulations and the Department of Homeless Services (DHS) Case Management Guidelines for family shelters

• Tasks family with seeking and accepting housing

• Responsible for meeting target goals set for each client by the Housing Specialist

• Develop individualized short term and long-term goals and objectives

SKILLS AND QUALIFICATIONS

• Bachelor's Degree in Psychology, Social Work, Sociology, Mental Health, Nursing, Human Services, or Education Services required.

• Minimum of 2 years' experience working within the Social Services Field

• Must have strong interpersonal skills and be able to communicate effectively (verbally and in writing)

• Must be organized

• Experience with DHS Cares / Homeless population is a plus

• Bilingual English/Spanish is a plus

Requirements

Bi-lingual Spanish