LMS Administrator

Title: LMS Administrator Client: Global leader in Technology/ Electronics Duration: 12 months contract with HIGH chance for extension Work Location: Plano, TX (Fully onsite) Pay rate: $30-33.55/hr w2 + Benefits Top 3 Required Skills/Qualifications LMS Administration Instructional Design Inventory Management Essential Duties and Responsibilities Learning Management System Administration Administer, maintain, and optimize the Learning Management System (LMS). Manage user accounts, learning assignments, certifications, and learning paths. Maintain system integrity, troubleshoot issues, and coordinate vendor support. Support system upgrades, testing, and implementation of new functionality. Reporting and Analytics Develop recurring and ad hoc reports and executive dashboards. Monitor compliance, certifications, and learning effectiveness. Analyze data and provide recommendations to improve business performance. Learning Content Development Design and maintain eLearning, job aids, guides, assessments, and knowledge articles. Ensure learning content reflects current operational processes and adult learning principles. Business Communications Develop professional communications for frontline agents, supervisors, managers, and leadership. Prepare operational announcements, policy updates, training notifications, and change management communications. Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging Operational Support Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives. Provide consultation and performance support across all levels of the contact center. Device Inventory Management Maintain accurate device inventory records. Perform monthly and annual inventory reconciliations. Coordinate equipment assignments, returns, audits, and lifecycle management. Minimum Qualifications Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience. 3-5 years of experience administering a Learning Management System. 3-5 years of experience supporting a contact center environment. Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint. Excellent written, verbal, organizational, analytical, and project management skills. Preferred Qualifications Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms. Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools. Knowledge of adult learning theory, instructional design, and change management. Experience supporting technical support or customer care organizations. #LI-MK1 #J-18808-Ljbffr