Operations Coordinator -Days 40hrs

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $36.18 - $54.28, excluding fringe benefits and potential bonuses.

Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

The Program Operations Coordinator reports to the Manager, Nursing Education and Clinical Resources and works collaboratively with the team to plan, direct, and coordinate the daily operations across Merrimack Health: Haverhill, Lawrence, and Methuen Hospitals Professional Development Department.


DUTIES AND RESPONSIBILITIES:

• Provides operational and administrative support in the development and implementation of program functions.
• Develops, maintains, and manages standard operating procedures associated with processes and events
• Designs, implements, and evaluates workflows that support operations for onboarding/orientation, department programs, ANCC accreditations, and initiatives.
• Coordinates meetings including scheduling, preparing agendas, generating minutes, following up on action items and supporting related program initiatives and projects.
• Responsible for maintaining program databases, collecting, entry, and analyzing data, and preparing reports to track program progress and outcome.
• Serves as a central point of contact between staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters.
• Triage inquiries and provide general problem resolution related to program with appropriate level of urgency.
• Maintains and manages processes associated with varied programs, projects, and events.
• Prepares documents such as correspondence, reports, presentations, packets.
• Keeps all members of the team up to date with relevant program information.
• May monitor budget, track expenditures/transactions, and handle financial administration projects as it pertains to the program.
• Responsible for office management activities such as ordering office supplies, maintaining equipment logs, maintaining organized current filing system of department documents
• May work on special assignments and projects as needed.

EDUCATION AND RELATED EXPERIENCE:

Required:

• Bachelor's degree in related field or equivalent experience.
• 3 years of experience working in a healthcare setting or comparable environment required.
• Strong written and oral communication skills.
• Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Adobe.
• Excellent attention to detail skills.
• Exceptional customer service skills and the ability to interact professionally with peers, new hires, leadership, and external contacts.
• Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.
• Excellent ability to organize, prioritize and follow-through.

Merrimack Health is the regional health care provider of the Eastern Merrimack Valley, serving communities across Massachusetts and Southern New Hampshire. Our integrated system includes hospitals in Lawrence, Haverhill, and Methuen, as well as a network of community-based physician practices. We are a recognized leader in heart and stroke care, maternal and child health, orthopedics, surgical services, trauma and emergency care, and outpatient programs. Committed to delivering trusted, compassionate care close to home, Merrimack Health is advancing a unified and patient-centered approach to health care for the region.

We are an Equal Opportunity Employer committed to hiring a diverse workforce.