Medical Receptionist & Part-Time Phone Representative

Job Description

Job Description

About the Role:

Colorado Tinnitus & Hearing Center is looking for a friendly and organized Medical Receptionist to be the welcoming face of our practice in Englewood, CO. This is a fantastic opportunity to join a dedicated healthcare team that makes a real difference in patients' lives every day. If you are an energetic, detail-oriented, and highly communicative individual, we would love to have you join our team in a dual role as a Medical Receptionist & Part-Time Phone Representative. This hybrid position is essential to the smooth operation of our clinic and requires someone who thrives on meaningful interaction—both in person and over the phone—while maintaining exceptional organization and professionalism.

If you enjoy helping people, can manage a fast-paced front office, and are comfortable making a high volume of outbound calls with accuracy and empathy, we would love to meet you!

Responsibilities:

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and route incoming phone calls, voicemails, and patient inquiries
• Verify insurance eligibility and process patient billing and co-pays
• Maintain and update accurate patient records and medical charts (EMR/EHR)
• Coordinate referrals and communicate with insurance providers as needed
• Ensure the front office and waiting area remain organized and welcoming

Phone Representative Duties

• Maintain daily operation of our automation system for contacting leads.
• Demonstrate exceptional customer service and professional phone etiquette.
• Use a clear and strong speaking voice to communicate with patients.
• Make outbound calls daily and document all results accurately.
• Communicate with patients via phone, text, and email.
• Follow provided scripts and role-play scenarios as needed.
• Track call data and maintain accurate records in real time.
• Provide patient assistance, answer questions, and deliver excellent service.
• Uphold and enforce office policies with a caring, patient-focused approach.
• Report daily phone outcomes to leadership.

Requirements:

• Prior experience as a medical receptionist, medical office assistant, or front desk coordinator preferred
• Familiarity with EMR/EHR systems and medical scheduling software
• Knowledge of insurance verification, co-pays, and basic medical billing
• Strong communication and interpersonal skills with a patient-first attitude
• Highly organized with the ability to multitask in a busy clinical environment
• Ability to multitask, organize, and work effectively in a fast-paced environment.
• Comfortable working independently and handling high call volumes.
• Experience with multi-line phones.
• Proficiency in Microsoft Office Suite and general computer skills
• High school diploma or equivalent required; medical office certification a plus

About Us:

Colorado Tinnitus & Hearing Center is a trusted audiology practice serving the Englewood, CO community with compassionate, patient-centered care for hearing loss and tinnitus. Our patients choose us for our expertise, personalized treatment plans, and the genuine care our team brings to every visit. We foster a supportive and collaborative work environment where every team member plays a vital role in changing patients' lives through better hearing. If you want a career and not just a job, join our team!