Restoration Technician

Job TitleFT, Mon-Fri, 8am-4:30pm, Paid for Full Day regardless of clients scheduled, PTO, No Work on Holidays, Company Vehicle, and Uniforms. Paid Training and room for Advancement.Position Summary/PurposeAssist in retaining customers by fulfilling the company's obligations through the timely and effective delivery of restoration services.Primary Duties and ResponsibilitiesFollow Rainbow's uniform policyUtilize Rainbow 17 Steps to World Class Customer Service SystemEffectively perform all restoration services the company offersCommunicate effectively with customersPerform basic equipment maintenancePerform basic vehicle maintenanceInspect completed workComplete technician's daily logComplete Work OrdersComplete appropriate restoration documentationKeep a clean and neat job site at all times, leaving the first-class impression of our workParticipate in an "On-Call" rotation for after-hours service calls. (This involves some night and weekend responsibilities.)Additional Duties and ResponsibilitiesMaintain appearance and stock of appropriate tools, materials, and supplies for company vehiclesMaintain inventory of related suppliesDecision Rights and AuthorityDetermine the sequence of steps to be taken when delivering the company's services at the customer's propertyWorking Relationships and ScopeMaintain timely and effective communication and flow of information with Lead Technicians, Supervisors or ManagersPerformance CompetenciesOral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.Technical – Is appropriately trained and/or certified and effectively performs all production work within the restoration division.Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.Qualifications – Knowledge, Skills and AbilitiesEducation and Experience: High school (or GED) diploma.Mathematical Skills: Adequate math skills – Ability to apply learned techniques to determine appropriate equipment type and a number of units.Computer Skills: Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.Certificates, Licenses, and Registrations: Possess and maintain a valid driver's license. Certification in performing appropriate services: IICRC WRT, ASD, FSRT, OCT, AMRT, etc.Physical Demands: The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.Compensation: $18.00 - $20.00 per hourAt Rainbow International® Restoration we're helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn't just a job, it's a calling.