Employment Specialist 3 (WSS3): WorkSource Rainier

Job Title: Employment Specialist Overview The ideal candidate for this position will excel in serving a diverse range of customers, individually or in groups, with empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role. The salary includes a 2% general salary increase effective July 1, 2026. Responsibilities Provide staff‑assisted customer services, such as group and individual in‑depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs. Use skill, interest, and aptitude tests to identify employment and/or training goals, develop and monitor service plans, and recommend continuous improvement. Provide information in person, virtually, and over the phone about the full range of agency services and programs, and refer to appropriate agency and community resources. Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interview skills. Answer phone calls and direct to the appropriate team, and provide timely responses to email and face‑to‑face interactions. Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training. Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor. Monitor WorkSource program performance activity within agency reporting systems and create and disseminate reports as required. Collaborate with WorkSource partners regarding enrollments, program guidelines, training recommendations, and negotiate and confirm customer eligibility. Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests. Qualifications Option 1: One year as a WorkSource Specialist 2 within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency. Option 2: Two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work. Option 3: A combination of education and/or relevant experience equal to two years or more. Required experience includes: Employment Coaching Expertise: Ability to provide career guidance and training. Workforce Development Knowledge: Proficiency in outlining employment options. Employment Support and Referral Expertise: Ability to support job seekers’ needs effectively. Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web‑based employment tools. Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Education / Experience Equivalences Associate Degree = 2 years | Bachelor’s Degree = 4 years | Master’s Degree or higher = 5 years Special Requirements Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check. Equal Opportunity & EEO Statement The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Benefits Medical, vision, dental, and basic life insurance. Flexible spending accounts and credit‑card benefits. Bus, van, and light truck transit benefits. Retirement and deferred compensation (PERS and DCP). Social Security, Medicare, and Public Service Loan Forgiveness eligibility. Paid holidays, sick leave, vacation, and a paid personal holiday. Military leave, bereavement leave, parental leave, FMLA, and leave without pay. #J-18808-Ljbffr State of Washington