Agency Partnership Consultant

Job Title

We're looking for a candidate with superior communication skills and customer-facing experience who can manage projects end-to-end, deliver polished presentations, and use critical thinking to identify market trends and recommend internal solutions. Experience in partnering with group commercial insurance agents and event planning is a plus.

Responsibilities include:

• Project management experience preferred
• Advanced Microsoft Office skills, especially PowerPoint
• Strong presentation and communication skills
• Customer-facing experience
• Event planning experience
• Strategic, solutions-oriented mindset
• Ability to identify market trends and translate them into internal recommendations
• Experience working with group commercial insurance agents preferred
• Strong critical thinking skills

Responsible for providing high-level, strategic engagement and education on product, pricing, and solutions. They will create deeper partnerships with our key agents while delivering an enhanced level of solution-oriented education and consultative interactions at an agency level. This role will be dedicated to key agent partners in the Michigan business segment.

• Provide support with the planning and execution of agent education summits and subsequent agency partnership meetings for identified key agencies.
• Support Michigan business sales teams by providing key talking points post summit meetings and PowerPoint templates for partnership meetings.
• Gather agency book of business data and curate Solution & Product marketing materials.
• Partner with stakeholders across the enterprise to help drive content delivery strategy for agents.
• Collaborate with communications specialist to ensure content is being shared in newsletters, portal, alerts, etc.
• Act as a liaison between agency partners and BCBSM, serving as a SME on new products and solutions.

Qualifications include:

• Bachelor's Degree required.
• A minimum of six (6) years experience in customer relations, agent relations, account management, or similar fields.
• Valid Michigan Accident and Health Insurance License preferred.
• Valid and unrestricted driver's license is required.
• Strong ability to build and maintain relationships with both internal and external customers.
• Ability to articulate BCBSM's value story in a clear and compelling manner including how products and services can contribute to agency strategy.
• Experience with project management.
• Ability to effectively collaborate across teams/stakeholders in the organization.
• Ability to create high-quality presentation materials and communications.
• Excellent speaking and presenting skills.
• Understanding of insurance and benefits.

Locations:

• 500 Renaissance Ctr, Detroit, MI, 48243, US
• 86 Monroe Center St NW, Grand Rapids, MI, 49503, US