Quality Control Manager

Job Description

Job Description

Quality Control Manager (QCM)

Pentagon Force Protection Agency (PFPA)

National Capital Region (NCR)

Position Type

Full-Time | Salaried Management Position

Security Clearance Requirement

Top Secret / SCI Required

Company Overview

Meritus Solutions Group (Meritus) is an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) providing security, force protection, program management, and mission support services to federal agencies throughout the United States.

Meritus is committed to operational excellence, mission readiness, workforce professionalism, and continuous improvement in support of critical national security missions.

Position Summary

Meritus Solutions Group is seeking a highly qualified Quality Control Manager (QCM) to support the Department of War (DoW) Pentagon Force Protection Agency (PFPA) Contract Security Officer Program throughout the National Capital Region (NCR).

The Quality Control Manager is responsible for developing, implementing, maintaining, and enforcing the contract Quality Control Program to ensure all contract requirements are consistently met or exceeded.

The QCM serves as the primary quality assurance representative for the contract and works closely with Government representatives, Program Management, supervisory personnel, and contract staff to identify deficiencies, implement corrective actions, monitor performance metrics, support audits and inspections, and drive continuous process improvement initiatives.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Develop, implement, maintain, and continuously improve the contract Quality Control Plan (QCP)
• Ensure compliance with all Performance Work Statement (PWS) requirements, contract standards, and Government directives
• Establish procedures for identifying, preventing, correcting, and preventing recurrence of performance deficiencies
• Monitor operational performance across all contract locations within the National Capital Region
• Conduct quality assurance inspections, audits, assessments, and compliance reviews
• Track performance metrics and analyze trends affecting contract performance
• Monitor staffing compliance and ensure security posts are staffed with fully qualified personnel
• Evaluate employee performance against contractual requirements, post orders, and operational procedures
• Develop and maintain quality assurance documentation, records, reports, and corrective action plans
• Investigate service deficiencies and conduct root-cause analyses
• Track corrective actions through final resolution
• Support Government Quality Assurance Surveillance Program activities
• Participate in Government inspections, audits, and performance reviews
• Coordinate with Program Management regarding operational improvements and quality initiatives
• Prepare and submit required quality control reports and contract deliverables
• Assist with turnover reduction initiatives and workforce performance improvement programs
• Conduct periodic site visits and operational reviews throughout the contract area of responsibility
• Monitor training compliance and employee qualification requirements
• Recommend process improvements and industry best practices
• Support contract transition, mobilization, and operational planning efforts
• Maintain close coordination with the Contracting Officer Representative (COR) regarding quality-related matters
• Perform additional duties as assigned by Program Leadership

Minimum Qualifications

Applicants must:

• Be a U.S. Citizen
• Possess and maintain an active Top Secret / SCI Clearance
• Be capable of obtaining and maintaining a Common Access Card (CAC)
• Possess a valid Driver’s License
• Successfully pass all Government background screening requirements
• Demonstrate strong verbal and written communication skills
• Demonstrate proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
• Demonstrate the ability to manage multiple priorities and projects simultaneously

Education

One of the following is required:

• Bachelor’s Degree in a related field

OR

• ISO 9001 Lead Auditor Certification

OR

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Experience Requirements

Applicants must possess:

Minimum Experience

• Three (3) years of experience in quality control or quality assurance management supporting federal service contracts

OR

• Experience developing, implementing, maintaining, and enforcing Quality Control Plans (QCPs)

OR

• Experience supporting Department of Defense (DoD), Department of War (DoW), military, federal law enforcement, or similar high-security operational environments

Preferred Qualifications

Preference may be given to candidates possessing:

• Bachelor’s Degree in Business Administration, Quality Management, Public Administration, Criminal Justice, Security Management, or related field
• ISO 9001 Lead Auditor Certification
• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• Experience supporting large-scale federal security service contracts
• Experience supporting Quality Assurance Surveillance Plans (QASP)
• Experience conducting audits and inspections in classified environments
• Experience with continuous improvement methodologies
• Experience supporting Government contract mobilization and transition activities

Knowledge, Skills & Abilities

Candidates must demonstrate the ability to:

• Develop and administer comprehensive quality management programs
• Interpret and apply complex contract requirements and performance standards
• Conduct inspections, audits, assessments, and compliance reviews
• Analyze operational data and performance metrics
• Develop corrective action plans and track implementation
• Prepare professional reports, presentations, and Government deliverables
• Communicate effectively with Government customers, management personnel, and contract employees
• Exercise sound judgment and independent decision-making
• Manage multiple projects and deadlines simultaneously
• Maintain confidentiality and operational security

Work Environment

Work is performed in:

• Government facilities throughout the National Capital Region
• Administrative and operational environments
• High-security federal facilities
• Indoor and outdoor environments as operational requirements dictate

Travel between contract locations may be required.

Physical Requirements

The position regularly requires:

• Sitting, standing, and walking for extended periods
• Operating computers and office equipment
• Reviewing documents and inspection reports
• Conducting site inspections and facility assessments
• Lifting and carrying materials up to 25 pounds
• Travel throughout the contract area of responsibility

Reasonable accommodations may be made for qualified individuals with disabilities.

Compensation

Salary: Competitive and commensurate with experience and contract requirements.

Benefits

Eligible employees may receive:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Benefits eligibility is subject to company policy and plan requirements.

Work Schedule

This position supports a 24-hour, 7-day-per-week security operation.

Management personnel must be available to respond to operational issues, emergencies, Government inquiries, inspections, and contract performance matters outside of normal business hours when required.

Equal Opportunity Employer

Meritus Solutions Group is an Equal Opportunity Employer and maintains a workplace free from discrimination and harassment in accordance with applicable federal, state, and local laws.