Community Manager

Reports to:  Regional Director of Operations

Summary  

The Property Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by coordinating and facilitating the day-to-day operations of our multi-family apartment community.  

The Property Manager has the ultimate responsibility for the success of his/her Community. You are responsible for day-to-day operations. This role is responsible for empowering the team to work toward individual and collective excellence.  

Essential Job Functions, Duties, and Responsibilities  

• Meet the financial goals of the community and develop an engaged team of employees  
• Ensure the community is meeting occupancy goals, utilize marketing strategies to secure prospective residents, and confirm that leasing staff techniques are effective  
• Prepare annual budgets, maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner  
• Handle resident concerns and requests in a timely manner  
• Maintain resident lease retention  
• Maintain on-going knowledge of immediate marketplace and a strong understanding of marketing principles  
• Teach and train community policies and expectations to all staff, ensure high level of understanding and that policies are followed  
• Train and supervise all staff to do essential functions of their roles  
• Maintain accurate staff records as required by the Employer  
• Rent apartments, and consistently meet occupancy goals of the community  
• Prepare, process and sign all leases and related forms  
• Ability to handle confidential information  
• Interacts positively with residents to maintain high levels of resident satisfaction  
• Demonstrate strong professionalism and integrity as a representative of the community  
• Contribute to cleanliness and curb appeal of the community  
• Comply with all industry Fair Housing rules and regulations  
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times  
• Other duties assigned by Regional Director of Operations  

Required Skills and Qualifications  

• Capable of performing the essential functions of the job, with or without reasonable accommodations  
• Ability to understand and communicate written and verbal directions  
• The Property Manager is expected to work core hours M-F and then as needed to ensure the job is done with outstanding customer services skills  
• Well organized with excellent attention to detail  
• Aptitude to work independently with excellent time management skills  
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours  
• Ability to work nights and weekends, upon request  
• Must be able to work overtime as needed  
• Required to work on an on-call basis  

Education and Experience  

• High School Diploma or GED Equivalent  
• Fluent in the English language, both verbal and written  
• Proficient in Microsoft Office Suite  
• Minimum of two years of on-site property management experience required  
• Minimum of two years of supervisory and managing budgets experience required  

Tools  

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.  

Supervisory Responsibility  

All staff report to the Property Manager.  

Physical Demands  

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.