Municipal Client Relationship Manager- Transportation- Central Valley

Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market‑focused, and rooted in long‑term partnerships with cities, counties, and local agencies. Client Relationship Manager – Transportation (Central Valley) We are seeking Client Relationship Managers who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization. Client Relationship Development Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed. Develop and implement client interaction plans to engage decision‑makers and influencers. Strategic Account Management Lead and mentor a client engagement team to deliver innovative solutions tailored to municipal needs. Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years). Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities. Business Development Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors. Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases. Maintain an active pipeline of projects and pursuits. Advocacy and Representation Represent the organization at municipal meetings, conferences, and industry events. Promote the organization’s brand and capabilities to municipal stakeholders. Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives. Key Performance Indicators Client portfolio performance Opportunity pipeline health Bookings targets Additional Responsibilities Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement. Act as subject matter expert in an area of technology, policy, regulation, or operational management; maintain external accreditations and in‑depth understanding of current and emerging external regulation and industry best practices. Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers. Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Consult with a range of customer representatives at different levels to identify the outcomes they require, and develop a specification of customer requirements. Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Education Bachelor’s or Master’s Degree in Engineering, Environmental Science, or a related field Qualifications Professional Engineer license preferred Minimum 10 years of experience in client service management or client relationship management, preferably with municipal or public sector clients Excellent communication, negotiation, and interpersonal skills Ability to lead cross‑functional teams and influence at senior levels Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite Strategic thinker with a client‑centric mindset Strong understanding of municipal operations, governance, and procurement Ability to navigate complex stakeholder environments and build consensus Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders Proven ability to develop and execute market strategies As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal‑opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Salary Range: $230,000‑$280,000 based on experience and location. #J-18808-Ljbffr GHD