Mac Device Administrator / Desktop Support

Role: Mac Device Administrator / Desktop Support

Experience: 8-10 Years

Job Description:

We are looking for a Mac Device Administrator / Desktop Support Engineer with strong experience managing and supporting macOS and Windows devices in an enterprise environment . The ideal candidate will be responsible for device administration, MDM, security compliance, troubleshooting, deployment, and end-user support.

Key Responsibilities:

• Administer and manage macOS and Windows devices using MDM platforms such as Jamf Pro, Microsoft Intune, or Kandji .
• Deploy, configure, patch, upgrade, and maintain operating systems and applications.
• Manage Apple Business Manager and enterprise Mac device enrollment.
• Implement and maintain security policies including FileVault, malware protection, OS compliance, and device security .
• Provide Tier 2/3 desktop support for Mac and Windows hardware, software, OS, and application issues.
• Troubleshoot laptops, desktops, user accounts, printers, scanners, AV equipment, and other peripherals.
• Perform workstation imaging, configuration, setup, and deployment for new hires and replacement devices.
• Automate device management and administrative tasks using Bash/Zsh or other scripting .
• Manage device inventory, licensing, asset lifecycle, and software deployments.
• Collaborate with IT Security, Service Desk, Infrastructure, and other IT teams to resolve technical issues.
• Maintain technical documentation, standards, procedures, and troubleshooting guides.

Required Skills:

• 8-10 years of experience in Mac/macOS and Windows administration or enterprise desktop support .
• Strong knowledge of macOS architecture, administration, security, and troubleshooting .
• Hands-on experience with MDM solutions such as Jamf Pro, Intune, or Kandji.
• Experience with Apple Business Manager and enterprise Mac management.
• Strong Bash/Zsh or shell scripting skills.
• Knowledge of networking fundamentals and identity/access management .
• Experience with device deployment, patching, imaging, and endpoint management .
• Strong troubleshooting and end-user support skills.
• Excellent communication and technical documentation skills.

Preferred Skills:

• Jamf certification or Apple Certified IT Professional certification.
• Experience integrating macOS with Microsoft Entra ID, SailPoint, or other Identity Providers .
• Knowledge of SOC 2, NIST, PCI DSS, or ISO 27001 compliance frameworks.
• Experience supporting mixed macOS and Windows environments .
• Experience with automated release management, Master Data Management (MDM), and firewall/security management .