Donor Services Coordinator

Donor Support Specialist

Location: Hybrid – Kansas City, MO (only 7 days in-office) Compensation: $23.82 / hour with overtime pay. Hours/Schedule: 6:00 p.m. – 6:00 a.m. | Rotating 2–3 days | Every other weekend

Week 1 - OFF - OFF - 11:00 PM - 11:00 AM - 11:00 PM - 11:00 AM -OFF - OFF - 11:00 PM - 11:00 AM

Week 2 - 11:00 PM - 11:00 AM - 11:00 PM - 11:00 AM - OFF - OFF - 11:00 PM - 11:00 AM - 11:00 PM - 11:00 AM - OFF

Do You Thrive in Uncertainty and Find Purpose in Helping Others?

As a Donor Support Specialist, you'll help families navigate one of the most difficult moments of their lives while playing a critical role in restoring sight and transforming lives through donation.

If you thrive in ambiguity, enjoy solving complex problems, and can adapt as situations evolve, you'll excel in this role! Every case is different, requiring attention to detail, sound judgment, and the ability to balance empathy with critical thinking.

What You'll Do:

• Speak with donor families experiencing grief and guiding them through the donation process.
• Review donor's medical records, complete questionnaires, and communicate with medical staff to determine donor suitability.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Analyze complex situations, make informed decisions, and adapt as new information becomes available.
• Work independently and as a team to make critical decisions and solve problems relating to donation criteria.

What You'll Gain:

• Meaningful work on a supportive team that directly impacts donors, recipients, and their families.
• Flexible hybrid schedule with only 7 in-office days per month and the ability to choose your office days.
• A rotating schedule that provides weekdays off for rest, appointments, and personal time.
• Comprehensive benefits and paid wellness breaks.
• Opportunities to continually learn, grow, and develop critical decision-making skills.
• No donation experience required – we'll provide the training and resources you need to learn the role.

The Challenge:

This is not a routine, predictable role. Every shift brings new situations and unique challenges:

• Navigating difficult and emotional conversations with professionalism and empathy.
• Evaluating complex information and make sound decisions in time-sensitive situations.
• Adapting quickly as priorities shift and new information becomes available.
• Balancing attention to detail with critical thinking and problem-solving.
• Working holidays and weekends - The donation industry requires 24/7 coverage

Who Succeeds in this Role?

Successful team members are empathetic, adaptable, and detail-oriented, often bringing experience from customer service, healthcare, social work, insurance, case management, emergency response, or other roles that require strong communication, critical thinking, and sound decision-making.

How you join the team:

• Apply – Submit your application in just a few minutes
• Let's Connect – Our Talent Team personally reviews every application and looks forward to learning more about you
• Interview – Meet our team and explore the role
• Shadow our Team – Experience the impact you can make firsthand!

Ready for a meaningful career? Apply today and discover a new role that makes an impact every day.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.