Customer Experience Specialist

Job Description

Job Description

Customer Experience Specialist – Customer Service & Operations Support

Location: West Palm Beach, FL

Position Type: Full-Time

Compensation: $18.00 - $20.00/hr.

Culture: Casual, fun, team-oriented, and passion-driven

Turn your love for pop culture, gaming, and sports into a rewarding career. PrideStaff is recruiting on behalf of a dynamic, creative organization in West Palm Beach that designs and builds custom display cases for treasured collectibles. From vintage action figures and trading cards to video games and rare sports memorabilia, this company preserves memories and celebrates passion.

PrideStaff is seeking a reliable, articulate, and highly engaging Customer Service Representative to join a fast-paced, enthusiastic team. If you thrive in a casual atmosphere, love helping people, and have an eye for detail, this is your spot.

Why You’ll Love Working Here

• The Atmosphere: Ditch the rigid corporate suit-and-tie. The environment is casual, collaborative, and fueled by a shared love for cool gear, toys, and media.
• Room to Grow: This isn't just a job; it’s a launchpad. Proving your skills opens direct pathways with this growing organization. 

What Your Day Looks Like

This role is the perfect blend of customer connection and hands-on operational support. You will ensure every collector gets a premium experience from the moment they submit their item to the day it arrives safely at their door.

• Serve as the primary, empathetic point of contact via phone and email. Give clear updates, explain the custom process, and handle questions with ownership and urgency.
• Keep the wheels turning by updating customer accounts, tracking invoices, and coordinating directly with the production and shipping teams to prevent delays.
• Help capture product photography and videos for social media. Assist with final presentation reviews to ensure the finished display looks flawless.
• Help pull finished orders, verify labels and addresses, hunt down order stragglers, and prep items so they arrive in perfect condition.

What You Need to Succeed

• Communication & Engagement: You are articulate, professional, and genuinely enjoy talking to people. You know how to handle a high volume of emails and calls efficiently while keeping the vibe positive.
• Organization & Detail: Accuracy is everything. You can juggle multiple customer requests, track fine details (names, descriptions, specific instructions), and never let a ball drop.
• An Ownership Mentality: You don't just pass off a problem; you solve it. You anticipate issues before they happen and collaborate with the team to fix them.
• The "Fan" Factor: An interest in or knowledge of video games, vintage toys, comics, cards, sports memorabilia, or pop culture is highly preferred. You don’t need a massive collection of your own—you just need to respect the hustle of those who do.

Ready to bring your energy to a team that celebrates fandom every single day? Apply today through PrideStaff and let’s talk about your next move.

Hybrid role with great benefits

Company Description

Hybrid role with great benefits