Outside Property Technical Specialist

Claims Position

Under general supervision, this position is responsible for handling first party property claims including: investigating, evaluating, estimating, and negotiating to ensure optimal claim resolution for personal or business claims of high severity and complexity up to $150,000. Claim frequency and STS capacity could necessitate handling losses greater than $150,000 as business needs require for a given period of time. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources and serves as a contact and technical resource to the field and our business partners. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

Handles 1st party property claims of high severity and complexity as assigned.

Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Broad scale use of innovative technologies.

Investigates and evaluates all relevant facts to determine coverage damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.

Establishes timely and accurate claim and expense reserves.

Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits.

Writes denial letters, Reservation of Rights and other complex correspondence.

Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

Meets all quality standards and expectations in accordance with the Knowledge Guides.

Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.

Manages file inventory to ensure timely resolution of cases.

Handles files in compliance with state regulations, where applicable.

Provides excellent customer service to meet the needs of the insured, agents and all other internal and external customers/business partners.

Determines when to refer claims to Travelers Investigative Services and/or Subrogation Unit.

Identifies and refers claims with Major Case Unit exposure to the manager.

Performs administrative functions such as expense accounts, time off reporting, etc. as required.

Actively provides mentoring and coaching to less experienced claim professionals.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Obtains experts as needed and assist the Litigation Claim Unit.

CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.

Must secure and maintain company credit card required.

In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.

This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Perform other duties as assigned.

Ideal Candidate Skills

Bachelor's Degree.

General knowledge of estimating system Xactimate.

Customer Service experience.

Interpersonal and customer service skills - Advanced.

Organizational and time management skills Advanced.

Ability to work independently Advanced.

Judgment, analytical and decision making skills - Advanced.

Negotiation skills Advanced.

Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively Advanced.

Investigative skills Advanced.

Ability to analyze and determine coverage Advanced.

Analyze, and evaluate damages Advanced.

Resolve claims within settlement authority Advanced.

Valid passport.

Must Haves

High School Diploma or GED.

Three years of Personal Insurance or Business Insurance Property claim handling experience.

Valid driver's license.

Benefits

Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.