Manufacturing Account Manager | $34-$37/hr

Job Description

Job Description

Location: Oregon City
Pay: $34–$37/hr DOE
Schedule: Full-Time | Monday–Friday
Employment Type: Direct Hire

Business + Manufacturing Experience? We Want to Talk to You!

We are looking for someone who understands both the business side and the manufacturing side of a company.

This position is a great fit for someone with experience in Account Management, Customer Service, Operations, Manufacturing, Production Coordination, Quality, or a similar business environment who enjoys working with customers and solving problems.

You will work closely with customers while also coordinating with Manufacturing, Production, Engineering, Quality, Shipping, Finance, and Management to make sure customer needs are handled correctly.

You do not need to have a traditional Account Manager title. If you have strong business/customer-facing experience AND manufacturing experience, we want to hear from you.

What You'll Do

• Manage relationships with assigned customers, OEMs, dealers, and commercial accounts
• Serve as a main point of contact for customer questions, orders, product issues, and follow-up
• Coordinate customer needs with Production, Manufacturing, Engineering, Quality, Shipping, and Finance
• Track orders, returns, RMAs, replacements, and customer requests
• Research customer history, product information, specifications, pricing, and account activity
• Help troubleshoot customer, product, manufacturing, and quality issues
• Work with internal teams to find solutions and keep customers informed
• Review customer requirements and make sure important information is communicated to the appropriate teams
• Assist with quotes, pricing, customer forms, and documentation
• Maintain accurate customer and product information in company systems
• Help manage dealer accounts, portals, product information, and pricing
• Assist with procedures, work instructions, and process documentation
• Support process improvement projects
• Help identify problems and recommend solutions
• Maintain accurate records and follow up on open issues
• Attend customer meetings and trade shows as needed
• Provide support across different areas of the business as needed

What We're Looking For

We are looking for someone who has a strong combination of business and manufacturing experience.

Your background could include:

• Account Management
• Customer Service
• Customer Success
• Operations
• Manufacturing
• Production Coordination
• Quality Control or Quality Assurance
• Inside Sales
• Project Coordination
• Materials or Purchasing
• Production Control
• Manufacturing Administration
• Technical Customer Support

Experience We Really Want

• Previous experience working in a manufacturing environment
• Experience working directly with customers, vendors, dealers, OEMs, or commercial accounts
• Understanding of manufacturing processes, production, quality, or product specifications
• Strong communication and customer relationship skills
• Ability to understand a customer's needs and communicate them to manufacturing teams
• Strong problem-solving and research skills
• Excellent attention to detail and follow-through
• Ability to manage multiple priorities and deadlines
• Comfortable using ERP, CRM, or other business systems
• Ability to read and understand product, manufacturing, or technical information
• Strong computer skills and experience working with documentation
• Professional, dependable, and proactive

Quality Experience Is a Plus

Experience in Quality Control, Quality Assurance, inspections, corrective actions, nonconformance, customer complaints, or quality documentation is a strong plus.

We are especially interested in candidates who have experience working between customers and manufacturing or quality teams.

This Could Be a Great Fit If You Have...

Business experience + manufacturing experience.

For example, you may be an:

• Account Manager who has worked in manufacturing
• Customer Service Representative with manufacturing experience
• Production Coordinator who enjoys working with customers
• Quality professional who has customer-facing experience
• Operations Coordinator with a manufacturing background
• Inside Sales or Customer Support professional who understands manufacturing
• Manufacturing professional who has experience managing customer accounts
• Project Coordinator with manufacturing experience

We are more interested in your overall experience and ability to connect the customer with the manufacturing side of the business than having one specific job title.

The Right Person Will Be

• Customer-focused but not overly sales-driven
• Comfortable in both an office and manufacturing environment
• Organized and detail-oriented
• A strong communicator
• Good at researching and solving problems
• Comfortable working with different departments
• Able to understand how customer requirements affect production and quality
• Good at following up and keeping things moving
• Comfortable working independently
• Able to use good judgment and know when an issue needs to be escalated
• Someone who enjoys having a variety of responsibilities

Why You'll Like This Opportunity

• $34–$37/hr DOE
• Full-time Monday–Friday schedule
• Direct-hire position
• Work with customers, OEMs, and dealers
• Work closely with Manufacturing, Engineering, and Quality
• Variety in your day-to-day responsibilities
• Opportunity to make an impact in a growing company
• Opportunity to use both your business and manufacturing experience

If you have a background in business, account management, operations, customer service, quality, or manufacturing and you're looking for a role where you can use that experience together, we'd love to hear from you!

\nCompany Description

Steadily growing company

Company Description

Steadily growing company