Senior Product Associate, Merchant Experience - Offers & Shopping

Job Description

Join Offers and Shopping within Connected Commerce and help build the platforms that connect merchants with Chase customers through relevant offers. You will turn complex business needs into scalable capabilities that improve targeting, rewards, and merchant experiences.

 

As a Senior Product Associate, Merchant Experience in Offers and Shopping, you own strategy and define requirements for the platforms and data services that power the offers business. You partner across stakeholders and work hands-on with engineering teams to deliver capabilities that improve transaction processing, offer targeting, rewards awarding, and merchant and campaign data services. You drive end-to-end delivery with strong execution discipline and a risk-and-controls mindset.

Job responsibilities

• Be an expert on our business, the industry, and the customers we serve every day.
• Help shape the product vision and roadmap for our core platforms, data services.
• Collaborate with a wide set of stakeholders from various business functions to drive solutions forward.
• Own delivery end to end with our engineering teams including dependency management.
• Demonstrate a strong cross-functional leadership mindset to deliver new capabilities on time and fully tested.
• Manage and maintain a robust risk and control environment.

Required qualifications, capabilities, and skills

• 3+ years of experience in product development, technology, or consulting, with exposure to rigorous and large-scale program and product management.
• Demonstrated experience partnering with technology teams to translate product requirements into user stories, sizing estimates, and delivered capabilities.
• Hands-on experience with Agile methodology and tools (e.g., Jira and Jira Align), including backlog management, refinement, and sprint execution.
• Experience operating in a fast-paced environment with a high degree of ownership and accountability across multiple concurrent priorities working in a highly matrixed organization.
• Ability to analyze complex data sets and use that analysis to make data-driven product decisions.
• Excellent written and verbal communication skills, with the ability to present facts, thoughts, and ideas clearly, concisely, and convincingly to senior stakeholders and partners.

Preferred qualifications, capabilities, and skills

• Bachelor's degree in a relevant field of study.
• Experience with backend platform or data products such as APIs, event streaming, data pipelines.
• Experience designing or developing user-facing workflow tools.
• Comfort engaging in technical discussions with engineers and architects about APIs, data flows, system dependencies, and trade-offs. You do not need to be an engineer, but you need to hold your own in conversation and know when to ask the next question.
• High-level knowledge of AWS data platforms and large-data technologies.

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.