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Senior Manager, Workforce Optimization

GEICO Insurance Agent

GEICO is seeking a Senior Manager of Workforce Management to lead a team of about 10 WFM professionals, delivering forecasting, scheduling, intraday, and reporting across contact channels. You’ll partner with senior leaders to align WFM initiatives with business goals, driving efficiency and customer service excellence. The role requires 5+ years in WFM within a high-volume contact center and 4+ years in leadership, with hands-on experience in NICE WFM, AWS Connect and Alvaria, plus PowerBI and #J-18808-Ljbffr GEICO

Vacancy posted 5 days ago
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