Patient Access Supervisor

Job Description Summary Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient‑first experience. As part of this collaborative model, the Patient Access Supervisor plays a key leadership role in second‑shift operations, overseeing front‑end revenue cycle functions that directly impact patient satisfaction and organizational success. This position is integral to maintaining seamless workflows across registration, scheduling, insurance verification, and point‑of‑service collections. You will lead a team that serves as the gateway to care, ensuring accuracy, compliance, and efficiency in every interaction. Working within Huron’s managed services framework, you’ll collaborate with Baystate Health leadership and Huron experts to implement best practices, optimize processes, and contribute to strategic initiatives that transform healthcare operations. Responsibilities Supervise and coordinate second‑shift Patient Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance. Drive compliance with organizational policies, regulatory standards, and revenue cycle best practices. Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency. Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and excellence. Collaborate with Baystate Health and Huron leadership to resolve escalated issues and maintain a seamless patient experience. Support staffing plans, schedule adherence, and resource allocation for optimal coverage during second shift. Participate in departmental meetings and contribute to strategic initiatives aligned with Huron and Baystate Health goals. Qualifications Minimum 5 years of Patient Access experience in a healthcare setting. 1–2 years of progressive leadership experience in a supervisory or lead role. Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows. Excellent communication, problem‑solving, and organizational skills. Ability to lead in a fast‑paced environment and manage competing priorities. Proficiency with patient access systems and Microsoft Office Suite. Ability to be onsite at Baystate Health’s facilities in Springfield, Massachusetts is required. Location and Compensation This position is located in Palmer, MA and is an onsite position. Salary Range: $55,000 - $75,000. The actual salary paid will vary based on skills, certifications, experience, and market conditions. The position is eligible to participate in Huron’s benefit plans, which include medical, dental, and vision coverage, as well as other wellness programs. Equal Employment Opportunity Huron is fully committed to providing equal employment opportunity to job applicants and employees and will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship, or any other status protected by laws or regulations in the locations where we do business. We put all employees and customers at the center of everything we do and we maintain a drug‑free workplace. #J-18808-Ljbffr Huron Consulting Group Inc.