Customer Strategist

Direct message the job poster from EveryoneSocial Start here (1min overview from our CEO & Co-Founder): We’re EveryoneSocial, the #1 employee advocacy platform in the world. We’re used by the world’s greatest companies to activate their people to share company news and updates on social media. Word of mouth for the 21st century. EveryoneSocial is a startup. We’re profitable, and shipping high-quality, innovative products is our #1 priority. If you’re interested in joining a small, experienced, market-leading team working on software used by hundreds of thousands of people around the world, read on!! Who we’re looking for: We’re looking for someone who can help our customers reach the promised land: to get the maximum return on their investment in EveryoneSocial. We do this by connecting their usage of our product (registered users, content shared, etc.) to core business outcomes: customers, prospects, hiring candidates, etc. We think the best person for this job is someone who comes from the agency/professional services/consultancy world. You understand how businesses work, you understand what leaders care about, you can traverse teams and organizations, and you can speak the language of the customer. You’re adept at keeping your head above water, staying focused on the goal, and keeping everyone moving in the right direction. This is a very special opportunity. Internally you’ll collaborate with our CEO & Co-Founder and our SVP CX. Externally you’ll work with companies like NVIDIA, Meta, Amazon, and HSBC. You’ll work with their teams and their senior leaders, including the Chief Marketing and Chief Communications Officers. Sometimes even a CEO. The role is part people, part product, and part data. Your goal will be to ensure every single one of your accounts gets the most from their investment in EveryoneSocial. Who You Are You’re smart as hell and intensely curious about how businesses work Flexible and entrepreneurial; you’re not afraid of change or ambiguity Continuous learner who actively seeks opportunities for improvement You are ambitious and have big goals for yourself You’re NOT a mercenary; you know that good things come to those who commit Stellar communication and relationship skills (high EQ) Strong work ethic: proactive, reliable, and committed to delivering results Highly responsive, crisp, and prompt in communication and follow-up Goal-oriented with a clear understanding of how to measure roi Maintain a strategic perspective, avoid unnecessary distractions Your Responsibilities Serve as a strategic partner, collaborating closely with enterprise clients to craft customized strategies aligned with their business objectives. Develop and implement scalable processes and frameworks to enhance customer onboarding, adoption, and program optimization. Build and nurture relationships with senior executives and key stakeholders, guiding them strategically to maximize value and ROI. Leverage data-driven insights to proactively identify opportunities, address risks, and drive continuous improvement in client programs. Lead strategic client interactions, including Executive Business Reviews, strategy workshops, and quarterly business planning sessions. Collaborate cross-functionally with internal teams to ensure seamless execution and alignment with client strategies. Identify opportunities for account growth, renewals, and the development of client advocates. Continuously refine and evolve internal playbooks, methodologies, and best practices for strategic customer engagement What Success Looks Like Customer stakeholders see you as a trusted partner Accounts renew, expand, and champion EveryoneSocial internally You can clearly articulate how our product drives business results Customers get promoted because of the success they drive with us Prior Experience You've owned a collection of high-value/high-profile customer accounts with demonstrated success in driving retention, expansion, and ROI You’ve spent time at an agency/consultancy, ideally focused on marketing/digital transformation Super bonus points if you’ve been involved in at an early stage company/startup (EveryoneSocial is a profitable startup) You have a master’s degree in Business Administration, Information Systems, Analysts or related field You’ve created strategic plans, presentations, and other materials for your customers, including data analysis and insights You have a track record of fostering relationships with people in many different roles, including senior leaders in marketing and communications Compensation Work from home, anywhere in the US (lower 48) Competitive base salary commensurate with experience Performance-driven bonus structure, targeted at 20% of base Meaningful stock options, offering significant upside in company growth Health insurance contribution Generous PTO Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Software Development Referrals increase your chances of interviewing at EveryoneSocial by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Strategist jobs in United States . 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